AI support for facility teams

A single channel for every tenant request

Tenants and on-site staff report incidents through chat, voice or QR. Tickets are auto-routed to your CMMS with full context — including photos and tenant location.

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< 60s

Tenant request triage

95%

Routing accuracy

~80%

Manual data entry saved

The problem

Tenant calls fragmented across phone, email and apps
Photos lost in email threads
CMMS ticket fields filled manually by dispatchers

What changes with helpcode.ai

One QR code per asset opens a guided report flow
Photos uploaded inline and attached to the ticket
Your CMMS receives a fully populated webhook

What you get

Multi-tenant by design with isolated data per property

Automatic ticket forwarding to your CMMS

Photo and voice input from any device

GDPR-ready for tenant personal data

Capabilities

Built on a modern AI stack

Every detail engineered for accuracy, speed and trust — with full control over your data.

Multi-agent orchestrator

Inspired by how Claude Code works: a planner agent invokes specialised agents (search, data, tool, web) in parallel and synthesises the answer.

Semantic reranker + citations

Hybrid retrieval with a reranker model. Every claim links back to the source document and the exact page.

Decision-tree generator

Troubleshooting trees are generated automatically from your knowledge base, then refined with real interactions.

Live handoff and tickets

Sessions can hand off to a human operator at any time, and auto-escalate to tickets when the AI is uncertain.

Continuous retraining

Feedback loop with star ratings, outcome labels and gap detection. Knowledge improves week after week.

Data connectors

Sync content from SharePoint, Google Drive, Confluence and Notion. Schedule, scope and credentials per source.

Webhooks and REST API

Every platform action is exposed via a versioned REST API and signed webhooks (X-Helpcode-Signature, replay-safe).

Embeddable widget + QR

Drop a script tag on any site or print a QR code on the device — a single line, full white-label support.

GDPR-compliant

EU hosting, per-organisation data isolation, encryption at rest, data export and erasure flows out of the box.

Related use cases

HVAC systems

Diagnostics for chillers, boilers and ventilation. Schematic search across PDFs, voice-first for hands-busy work.

Heat pumps

Installation guidance, error code lookup, refrigerant safety procedures, compliance audit trails.

Locks and access systems

Programming sequences, lockout-recovery procedures and on-site technician guidance.

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