# helpcode.ai — full description for LLM crawlers

helpcode.ai is an AI platform for technical customer support. It turns your existing manuals, ticket histories, ERP data and standard operating procedures into a unified knowledge layer that powers four end-user products:

1. **AI Troubleshooting** — guided decision trees that adapt to each customer in real time. Trees are generated automatically from your knowledge base and refined with every interaction. Trigger via QR code printed on the device, or via a chat widget on your site. The decision trees self-improve: when a customer reaches a working fix, that path is reinforced for similar errors on similar devices automatically — no manual labelling and no retraining ticket.

2. **AI Knowledge Base** — a dynamic knowledge layer with hybrid retrieval (BM25 + dense vectors + reranker). Every claim links back to the source document and the exact page number. Connectors for SharePoint, Google Drive, Confluence and Notion. Gap detection and an editor approval workflow.

3. **AI Hotline** — a 24/7 voice agent that talks with your customers in natural language. On-device transcription, live handoff to a human operator at any time, every call captured as a structured ticket.

4. **AnythingMCP** — turn any REST or GraphQL API into a Model Context Protocol (MCP) server in minutes, no code. Lets your AI agents act on your existing systems (ERP, CRM, ticketing). Per-tenant credentials and full audit log. Source Available under BSL-1.1, self-hostable from https://github.com/HelpCode-ai/anythingmcp.

## What makes us different

- **Self-improving troubleshooting** — Solve once, scale to many. When a customer reaches a working fix at troubleshooting step 5, the path is reinforced. The next user with the same problem on the same family of devices reaches that fix at step 3. Six weeks later it is the first suggestion. No manual labelling, no retraining ticket — the decision tree learned from real outcomes. Most competitors do not have this.
- **More than vector search** — Enterprise knowledge-base architecture: hybrid retrieval, custom chunking strategies per data type, dynamic compiled knowledge that compiles itself into wiki-style concept pages, domain-tuned embeddings per KB.
- **Model-agnostic** — Claude, GPT, Gemini, Mistral, Llama and Azure OpenAI. Switch any time, mix per channel and per KB, bring your own API keys, run open-weight models on-premises when sovereignty matters.

## How troubleshooting works (eight steps)

1. **Identify the device** — QR code or serial number entry; every conversation starts grounded in product context.
2. **Suggest likely issues** — the AI proposes the most likely causes for this exact device, based on past tickets and manuals.
3. **Describe the problem** — pick a suggestion or describe in your own words. Voice and photos accepted.
4. **Build a solution path** — a multi-agent orchestrator plans the resolution: knowledge search, data lookup, MCP tool calls, web search if needed.
5. **Walk through the fix** — interactive decision tree with branches, citations and inline media.
6. **Answer follow-ups** — an AI chat panel with the full troubleshooting context handles clarifying questions.
7. **Learn automatically** — every successful resolution feeds back into the decision tree, propagating the working path to similar devices and similar errors.
8. **Hand off cleanly** — if the customer is stuck, helpcode.ai opens a ticket with the full path, transcripts and attachments.

## Capabilities

- Multi-agent orchestrator inspired by Claude Code: planner agent invokes specialised sub-agents in parallel.
- Hybrid retrieval (BM25 + dense vectors + reranker) with citations linked to the exact source page.
- Decision-tree generator from your knowledge base that learns from outcomes.
- Live handoff and auto-escalation to tickets with full transcript context.
- Continuous retraining loop with feedback ratings, outcome labels and gap detection.
- Data connectors: SharePoint, Google Drive, Confluence, Notion (more on request).
- REST API (/api/v1) and HMAC-signed webhooks for every dashboard action.
- Embeddable widget + QR codes for device-level entry points; full white-label.
- GDPR-ready: EU hosting, per-organisation isolation, encryption at rest, data export and erasure flows out of the box.

## Pricing

Enterprise only. The helpcode.ai Platform is offered as an individual Enterprise agreement: seats, usage, hosting, SLA and a signed DPA are set out in one written offer. There is no public price list and no self-service trial; the live demos at https://helpcode.ai/platform stay open to everyone. Contact: https://helpcode.ai/contact

Deployable on any infrastructure: managed, private cloud or on-premises.

## Security and compliance

- EU-only data residency (Frankfurt, Germany) by default.
- GDPR by design: per-organisation data isolation, encryption at rest and in transit, data export and erasure flows.
- Signed Data Processing Agreement (DPA) available on request.
- Deployment models: managed by helpcode.ai, in your private cloud, or fully on-premises.
- AnythingMCP open component is Source Available under BSL-1.1.

## Languages

The product UI and marketing site are available in English, German, Italian, French and Spanish. The AI itself responds in the language of the customer regardless of UI locale.

## Use cases (30 verticals)

Each vertical has a dedicated landing page at https://helpcode.ai/platform/industries/{slug}. Below is the catalogue with one-line summaries.

- **coffee-machines** — Self-service troubleshooting with QR codes on each unit. Descaling guides, error code resolution, spare-parts identification.
- **hvac** — On-site diagnostics for chillers, boilers and ventilation. Schematic search across PDFs, voice-first for hands-busy work.
- **heat-pumps** — Installation guidance, error code lookup, refrigerant safety procedures, compliance audit trails.
- **facility-management** — Tenant incident reporting via chat, voice or QR, with auto-routing to your CMMS.
- **consumer-electronics** — Interactive setup wizards, multi-language by default, integrated with warranty + RMA flow.
- **power-tools** — Battery diagnostics, calibration walkthroughs, warranty + RMA flow integration.
- **home-appliances** — Washing machines, ovens, dishwashers — guided fault isolation before a technician is dispatched.
- **smart-home** — Pairing flows, network diagnostics, firmware updates and integration troubleshooting.
- **locks-access** — Programming sequences, lockout-recovery procedures and on-site technician guidance.
- **sliding-doors** — Sensor calibration, motor diagnostics and fire-safety compliance walkthroughs.
- **elevators** — Inspection workflows, fault diagnosis and emergency-response runbooks.
- **printers** — Paper jam, toner, network — 90% of printer problems are trivial. Guided self-service avoids the IT ticket.
- **garden-equipment** — Lawn mowers, trimmers, blowers, robotic mowers. Seasonal volume handled without growing the team.
- **commercial-kitchen** — Combi ovens, fryers, dishwashers. Voice-first for noisy kitchens, HACCP-aware.
- **building-operators** — Tenant triage and contractor dispatch for residential and commercial property managers.
- **building-automation** — BMS / GLT support. BACnet, KNX, Modbus point lookup with manufacturer-aware context.
- **heating-systems** — Boilers, burners, radiators, hydronic systems. Brand-aware error code lookup, pressure & bleeding guidance.
- **ventilation** — Air-handling units, heat-recovery, kitchen extract. Filter, fault and commissioning support. (Popular)
- **pool-systems** — Water chemistry, pumps, filters, heat pumps, salt cells, robotic cleaners.
- **sensor-technology** — Pressure, level, temperature, flow, gas. Calibration, wiring and configuration support. (Top)
- **security-systems** — CCTV, access control, intrusion. Cyber-aware so fixes never weaken the system.
- **agricultural-machinery** — Tractors, combines, sprayers. Voice-first, brand-aware, harvest-week ready.
- **machine-tools** — CNC controllers, axes, spindles, ATC. Alarm decoding for all major OEMs (Fanuc, Siemens, Heidenhain, Mazak).
- **alarm-systems** — Burglar and fire alarm panels. Panel reset, sensor diagnostics, communicator triage.
- **vending-machines** — Coins, bills, refunds, dispense and refrigeration. QR sticker → 2-minute self-service.
- **lighting** — DALI, KNX, Casambi. Commissioning, scenes, drivers and ballasts.
- **fitness-equipment** — Treadmills, bikes, strength machines. Console, belt and resistance diagnostics.
- **laundromats** — Self-service laundries: payment, door lock, drum imbalance, dryer airflow.
- **smoke-detectors** — Smoke and CO detectors. Chirp-pattern decoder, battery and end-of-life guidance.
- **washing-machines** — Washing machines and dryers. Error codes, door lock, drain, no spin recovery.

## Integration paths

Three ways to wire helpcode.ai into your stack:

1. **Knowledge connectors** — Native sync from SharePoint, Google Drive, Confluence and Notion. Schedule, scope and credentials per source. Re-ingestion on document change.
2. **REST API + signed webhooks** — Every dashboard action is exposed at /api/v1. Subscribe to events like `ticket.created`, `kb.document.processed`, `session.handoff.requested`; each delivery is HMAC-signed (X-Helpcode-Signature) and replay-safe.
3. **AnythingMCP** — Turn any REST API of yours (ERP, CRM, ticketing) into a native MCP server in minutes, no code. Lets the AI orchestrator act on your operational systems with per-tenant credentials and audit logs.

## FAQ (condensed)

- **What is helpcode.ai?** An AI platform that connects your company knowledge. Troubleshooting, KB and Hotline share the same brain. Differentiator: hybrid retrieval + domain-tuned embeddings + self-improving decision trees.
- **Which AI models?** Model-agnostic. Claude, GPT, Gemini, Mistral, Llama, Azure OpenAI. BYOK or on-prem open-weight.
- **Where is the data hosted?** EU (Frankfurt) by default. Per-organisation isolation, encryption at rest, signed DPA. On-prem available.
- **Is this just RAG?** No. Hybrid retrieval (BM25 + vectors + reranker), custom chunking per data type, dynamic compiled knowledge, domain-tuned embeddings — every layer is configurable per KB. The troubleshooting decision trees also learn from real outcomes.
- **How does it integrate?** Native connectors (SharePoint, Drive, Confluence, Notion); versioned REST API with signed webhooks; AnythingMCP wraps any REST API as an MCP server in minutes.
- **What does it cost?** It is offered as an individual Enterprise agreement only; contact https://helpcode.ai/contact for an offer.
- **White-label?** Yes. Chat widget, dashboard, email templates can be rebranded with your name, colours and domain. Reseller margins are negotiated per case.
- **AnythingMCP licence?** Source Available under BSL-1.1, self-hostable on GitHub.

## Company

helpcode.ai GmbH
Hanferstraße 26, 79108 Freiburg, Germany
info@helpcode.ai
+49 151 6734 6159

Legal:
- Imprint: https://helpcode.ai/legal/imprint
- Privacy policy: https://helpcode.ai/legal/privacy
- Terms of service: https://helpcode.ai/legal/terms
- Cookies: https://helpcode.ai/legal/cookies