# helpcode.ai > Applied AI lab in Freiburg, Germany, founded by a Mittelstand company. Two products, run in our own group's companies before they ship: AnythingMCP (https://anythingmcp.com), the open-source MCP gateway that connects ERP, CRM, shops and databases to Claude, ChatGPT and Copilot, and the helpcode.ai Platform (https://helpcode.ai/platform), an AI platform for technical customer support. We turn your manuals, ticket histories, ERP data and SOPs into a unified knowledge layer that powers four end-user products: AI Troubleshooting, AI Knowledge Base, AI Hotline and AnythingMCP. Built in Freiburg, Germany. EU hosting, GDPR by design. helpcode.ai differs from generic RAG assistants in three ways: (1) advanced enterprise knowledge-base architecture with hybrid retrieval and domain-tuned embeddings; (2) self-improving troubleshooting decision trees that learn from every successful resolution and propagate the fix to similar devices and similar errors — no manual labelling; (3) model-agnostic — Claude, GPT, Gemini, Mistral, Llama and Azure OpenAI, switchable per channel and per knowledge base. ## Products - [AI Troubleshooting](https://helpcode.ai/platform/troubleshooting): Guided decision trees generated from your manuals and historical tickets. Triggered via QR code on the device or chat widget on your site. Trees self-improve: when a customer reaches a working fix, the path is reinforced for similar devices and similar errors automatically. - [AI Knowledge Base](https://helpcode.ai/platform/knowledge-base): Hybrid retrieval (BM25 + dense vectors + reranker), custom chunking per data type, dynamic compiled knowledge. Connectors for SharePoint, Google Drive, Confluence and Notion. Citations link back to the exact source page. - [AI Hotline](https://helpcode.ai/platform/hotline): 24/7 voice agent in natural language. On-device transcription, live handoff to a human operator at any time, every call captured as a structured ticket. - [AnythingMCP](https://anythingmcp.com): Turn any REST or GraphQL API into a Model Context Protocol (MCP) server in minutes, no code. Source Available under BSL-1.1, self-hostable on GitHub. Closes the gap between AI models and your ERP, CRM, ticketing. ## Platform - [Knowledge base architecture](https://helpcode.ai/#kb-expertise): Hybrid retrieval (BM25 + dense + reranker), custom chunking strategies per data type (PDFs, schematics, tables, Confluence threads), dynamic compiled knowledge that compiles itself into wiki-style concept pages, domain-tuned embeddings per KB. - [Model-agnostic stack](https://helpcode.ai/#models): Claude (Anthropic), GPT (OpenAI), Gemini (Google), Mistral, Llama (Meta), Azure OpenAI (Microsoft). Configurable per KB and per channel. Bring your own API keys or run open-weight models in your private cloud. - [Self-improving troubleshooting](https://helpcode.ai/#learning): Decision trees learn from real outcomes — solve once, scale to many. The next user with the same problem skips straight to the answer; devices in the same family inherit the fix. - [REST API and webhooks](https://helpcode.ai/docs/api): Versioned /api/v1 endpoints, API keys you control, HMAC-signed webhooks (replay-safe), EU-hosted, request IDs, predictable error shapes. - [MCP integration story](https://helpcode.ai/#mcp-story): We built AnythingMCP because the gap between AI infrastructure and enterprise systems (ERP, CRM, ticketing) is where most AI projects fail. Source Available · BSL-1.1. - [Security and compliance](https://helpcode.ai/#trust): EU-only data residency (Frankfurt), GDPR by design, per-organisation isolation, encryption at rest, signed DPA available. Deployment: managed, private cloud or on-premises. ## Pricing - Enterprise only: helpcode.ai Platform is offered as an individual Enterprise agreement (managed EU cloud, private cloud or on-premises). [Contact](https://helpcode.ai/contact) for an offer. ## Use cases (30 verticals) - [All use cases index](https://helpcode.ai/platform/industries): Overview of the 30 verticals covered out of the box. - [Coffee machines](https://helpcode.ai/platform/industries/coffee-machines): Self-service troubleshooting with QR codes. Descaling guides, error code resolution, spare-parts identification. - [HVAC systems](https://helpcode.ai/platform/industries/hvac): On-site diagnostics for chillers, boilers and ventilation. Schematic search across PDFs, voice-first for hands-busy work. - [Heat pumps](https://helpcode.ai/platform/industries/heat-pumps): Installation guidance, error-code lookup, refrigerant safety procedures, compliance audit trails. - [Facility management](https://helpcode.ai/platform/industries/facility-management): Tenant incident reporting via chat, voice or QR, with auto-routing to your CMMS. - [Consumer electronics](https://helpcode.ai/platform/industries/consumer-electronics): Interactive setup wizards, multi-language by default, integrated with warranty + RMA flow. - [Power tools](https://helpcode.ai/platform/industries/power-tools): Battery diagnostics, calibration walkthroughs, warranty + RMA flow integration. - [Home appliances](https://helpcode.ai/platform/industries/home-appliances): Washing machines, ovens, dishwashers — guided fault isolation before a technician is dispatched. - [Smart home](https://helpcode.ai/platform/industries/smart-home): Pairing flows, network diagnostics, firmware updates and integration troubleshooting. - [Locks and access](https://helpcode.ai/platform/industries/locks-access): Programming sequences, lockout-recovery procedures and on-site technician guidance. - [Sliding doors](https://helpcode.ai/platform/industries/sliding-doors): Sensor calibration, motor diagnostics and fire-safety compliance walkthroughs. - [Elevators](https://helpcode.ai/platform/industries/elevators): Inspection workflows, fault diagnosis and emergency-response runbooks. - [Printers and copiers](https://helpcode.ai/platform/industries/printers): Paper jam, toner, network — guided self-service avoids the IT ticket. - [Garden equipment](https://helpcode.ai/platform/industries/garden-equipment): Lawn mowers, trimmers, blowers, robotic mowers. Seasonal volume handled without growing the team. - [Commercial kitchen](https://helpcode.ai/platform/industries/commercial-kitchen): Combi ovens, fryers, dishwashers. Voice-first for noisy kitchens, HACCP-aware. - [Building operators](https://helpcode.ai/platform/industries/building-operators): Tenant triage and contractor dispatch for residential and commercial property managers. - [Building automation](https://helpcode.ai/platform/industries/building-automation): BMS / GLT support. BACnet, KNX, Modbus point lookup with manufacturer-aware context. - [Heating systems](https://helpcode.ai/platform/industries/heating-systems): Boilers, burners, radiators, hydronic systems. Brand-aware error-code lookup, pressure and bleeding guidance. - [Ventilation systems](https://helpcode.ai/platform/industries/ventilation): Air-handling units, heat-recovery, kitchen extract. Filter, fault and commissioning support. **Popular**. - [Pool systems](https://helpcode.ai/platform/industries/pool-systems): Water chemistry, pumps, filters, heat pumps, salt cells, robotic cleaners. - [Sensor technology](https://helpcode.ai/platform/industries/sensor-technology): Pressure, level, temperature, flow, gas. Calibration, wiring and configuration support. **Top**. - [Security systems](https://helpcode.ai/platform/industries/security-systems): CCTV, access control, intrusion. Cyber-aware so fixes never weaken the system. - [Agricultural machinery](https://helpcode.ai/platform/industries/agricultural-machinery): Tractors, combines, sprayers. Voice-first, brand-aware, harvest-week ready. - [Machine tools](https://helpcode.ai/platform/industries/machine-tools): CNC controllers, axes, spindles, ATC. Alarm decoding for all major OEMs. - [Alarm systems](https://helpcode.ai/platform/industries/alarm-systems): Burglar and fire alarm panels. Panel reset, sensor diagnostics, communicator triage. - [Vending machines](https://helpcode.ai/platform/industries/vending-machines): Coins, bills, refunds, dispense and refrigeration. QR sticker → 2-minute self-service. - [Lighting](https://helpcode.ai/platform/industries/lighting): DALI, KNX, Casambi. Commissioning, scenes, drivers and ballasts. - [Fitness equipment](https://helpcode.ai/platform/industries/fitness-equipment): Treadmills, bikes, strength machines. Console, belt and resistance diagnostics. - [Laundromats](https://helpcode.ai/platform/industries/laundromats): Self-service laundries — payment, door lock, drum imbalance, dryer airflow. - [Smoke detectors](https://helpcode.ai/platform/industries/smoke-detectors): Smoke and CO detectors. Chirp-pattern decoder, battery and end-of-life guidance. - [Washing machines](https://helpcode.ai/platform/industries/washing-machines): Washing machines and dryers. Error codes, door lock, drain, no-spin recovery. ## FAQ - [Frequently asked questions](https://helpcode.ai/#faq): Answers to the most common questions about helpcode.ai — what it is, supported models, EU hosting and GDPR, integration paths, AnythingMCP licensing, pricing tiers and white-label. ## Languages - English, German, Italian, French, Spanish. Locale auto-detected from `Accept-Language` header with manual switcher in the footer. ## Company - helpcode.ai GmbH - Hanferstraße 26, 79108 Freiburg, Germany - info@helpcode.ai - [Imprint](https://helpcode.ai/legal/imprint) - [Privacy policy](https://helpcode.ai/legal/privacy) - [Terms of service](https://helpcode.ai/legal/terms) - [Cookies](https://helpcode.ai/legal/cookies) ## Optional - [API reference](https://helpcode.ai/docs/api): OpenAPI spec for /api/v1 endpoints — tickets, knowledge bases, vector search, items, organization. - [AnythingMCP on GitHub](https://github.com/HelpCode-ai/anythingmcp): Source Available under BSL-1.1, self-hostable. - Personal demo / sales contact: info@helpcode.ai — 30-minute call with a product engineer.