01
Multi-agent orchestrator
Inspired by how Claude Code works: a planner agent invokes specialised agents (search, data, tool, web) in parallel and synthesises the answer.
AI support for coffee machines
Customers solve coffee-machine problems themselves
Cut service interventions by up to 70%. helpcode.ai walks customers through every common coffee-machine problem step by step — from descaling to brewing errors.
70%
Fewer service calls
85%
First-touch resolution
< 3 min
Avg. time to solution
The problem
- No water dispensed, weak coffee, error codes
- Descaling and cleaning never done at the right time
- Service technicians dispatched for trivial issues
What changes with helpcode.ai
- Customers self-serve through QR codes printed on the unit
- Spare parts identified before a technician is dispatched
- Compliance-ready maintenance log per machine
What you get
Instant help for typical issues: no water, weak coffee, error codes
Interactive guides for maintenance, cleaning and descaling
Automatic case documentation for technicians on complex problems
AI learns from every solution — gets better with every support case
Capabilities
Built on a modern AI stack
Every detail engineered for accuracy, speed and trust — with full control over your data.
02
Semantic reranker + citations
Hybrid retrieval with a reranker model. Every claim links back to the source document and the exact page.
03
Decision-tree generator
Troubleshooting trees are generated automatically from your knowledge base, then refined with real interactions.
04
Live handoff and tickets
Sessions can hand off to a human operator at any time, and auto-escalate to tickets when the AI is uncertain.
05
Continuous retraining
Feedback loop with star ratings, outcome labels and gap detection. Knowledge improves week after week.
06
Data connectors
Sync content from SharePoint, Google Drive, Confluence and Notion. Schedule, scope and credentials per source.
07
Webhooks and REST API
Every platform action is exposed via a versioned REST API and signed webhooks (X-Helpcode-Signature, replay-safe).
08
Embeddable widget + QR
Drop a script tag on any site or print a QR code on the device — a single line, full white-label support.
09
GDPR-ready
EU hosting, per-organisation data isolation, encryption at rest, data export and erasure flows out of the box.
Related use cases
Consumer electronics
Interactive setup wizards, multi-language by default, integrated with warranty + RMA flow.
Home appliances
Washing machines, ovens, dishwashers — guided fault isolation before a technician is dispatched.
Smart home
Pairing flows, network diagnostics, firmware updates and integration troubleshooting.
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