01 · Pickup rate
100% of calls answered
No busy signal, no voicemail, no callback promise. Every call gets a voice immediately — even on Saturday night.
Back to productsYour phone rings.
HotlineAdd-on
Your phone rings.
Someone picks up.
Always.
A hotline number that's never busy and never asleep. Helpcode picks up, listens, answers — and only hands off to your team when a human is really needed.
No credit card Your number in 24h Cancel monthly
T
Hi, my XR-200 won't start anymore.
h
Good evening. Is the red LED on the front blinking?
- Yes, it's blinking twice.
- That points to overheating. Please switch it off for 10 minutes.
- If it shows green after that, you can resume as usual.
Source: XR-200 service manual · ch. 6.2
live · 02:41 · GermanDE · IT · EN
Today picked up
86 of 86 calls
4.7 / 5
across 1,890 calls
In production with service hotlines at
Add-on
Hotline is an add-on
AI Hotline runs on top of an active Starter, Business or Enterprise plan and needs a short setup (number + voice + source connection). Email our sales team — we'll spin up a demo number for you within 24h so you can call in and try it yourself.
Requires an active Starter, Business or Enterprise plan.
How it runs
Set up the number, connect your sources, let it take calls.
You get your own number (or keep your existing one and forward it). Helpcode reads from your manuals and FAQs and runs the conversations — polite, in the caller's language, with a clear answer.
- Number.
Your own hotline number in 24 hours — or forward your existing one.
- Voice.
Natural speech, your brand tone, multilingual. Sounds like your team.
- Handoff.
Complex case? Direct transfer to the right colleague with a call summary.
What you get
Four effects you feel on the first weekend.
02 · Availability
Answers around the clock
Sunday 11 PM, public holidays, long weekends — helpcode stays on the line. Your team sleeps, the customer still gets heard.
03 · Languages
Speaks the caller's language
Italian wholesaler? French customer? Polish service partner? Helpcode switches into the right language from sentence one — same knowledge base.
04 · Handoff
Clean handoff to humans
When the case gets complex, helpcode hands off to your service team — with transcript, known data and a short summary. Nobody starts from zero.
Before · after
A Saturday evening on the service hotline.
×
Before · without helpcode
- 18:02Customer calls: door won't open. Voicemail: "We're back Mon–Fri 8–17."
- 18:04Second customer tries. Voicemail again.
- 19:30Customer fires off an angry email.
- Mon 08:15Maria has 14 voicemails and 9 emails. Day lost.
- Mon 11:00First customer already ordered elsewhere.
Weekend:0% picked up
After · with helpcode
- 18:02Customer calls. Helpcode picks up, walks through the reset sequence.
- 18:08Door open. Customer thanks, hangs up.
- 19:30Other call, complex. Helpcode leaves a structured ticket.
- Mon 08:15Maria opens 1 clean case — instead of 23 frustrated voicemails.
- Mon 09:00Maria calls back the one customer that was actually escalated.
Weekend:100% picked up
When it pays off
When your phone rings more than your team can answer.
Outside business hours & weekends
B2C customers call on Sunday. Helpcode is there. Your team comes in fresh on Monday — not to 30 voicemails.
Seasonal call spikes
Heating season, complaint waves, Black-Friday deliveries — helpcode scales 50× on demand, no staffing math.
Smart pre-qualification
Helpcode resolves 70% of calls directly. The rest it hands off to your team — with transcript and context, not a guessed reason.
Pricing
Hotline pricing.
The hotline is always an add-on to an existing helpcode plan. Pricing is quoted by sales based on your expected call-minute volume, brands and channels.
Always an add-on. Never a standalone plan.
The hotline plugs onto a helpcode plan you already have. The sales team builds a custom quote based on the volume of call-minutes you expect, the number of brands you need to cover and the channels (DID, WhatsApp Voice, SIP trunks).
- One or more dedicated hotline numbers
- Custom quote on expected minute volume
- Setup and pricing handled by sales
- Cancel monthly · no lock-in
EU-hosted
Voice recordings stay in the EU. No US replication, no tracking.
GDPR & DPA
DPA per workspace. Right to erasure via API. No training on your calls.
Sourced answers
Every statement traces back to a section in your manual — auditable in the transcript.
FAQ
What service leads ask most often.
How fast do I get a number?
Within 24 hours — in DE/AT/CH/IT. Alternatively, forward your existing number to helpcode, that works immediately.
Does it really sound natural?
Yes. We use current low-latency voice models. Callers usually only notice after the call that they weren't talking to a person.
What if helpcode doesn't know?
It says so honestly and hands off — either live transfer to your team, or a ticket with transcript for the next workday.
Does every call cost extra?
Starter includes 60 talk minutes/month, then pay-per-use from €0.12/min. Business includes unlimited minutes.
Are calls recorded?
Yes — you get a transcript + optional audio. Recording is GDPR-compliant with a notice at the start of the call. Deletable per call or via API.
For technical readers: what's under the hood
Helpcode Hotline combines real-time speech-to-text, our own RAG backend with your sources, and natural speech synthesis — all on EU infrastructure. Sub-800 ms latency per response.
SIP/PSTN via EU providers, optionally your own SIP trunk. Models: GPT-5 + Claude Sonnet 4.6 for reasoning, EU-hosted voice models for the voice. No data leaves the EU, no training on your conversations.
Next time your phone rings — someone picks up.
Your number in 24h. 7 days free. No credit card.
Cancel monthly · EU-hosted · With transcript