Product
AI Hotline
Real-time voice support, 24/7.
A 24/7 voice agent that talks with your customers in natural language, hands off to a human when needed and turns every call into a structured ticket — so support never sleeps.
- 24/7
- always-on phone coverage
- 80%
- calls auto-resolved without a human
- <1 s
- voice turn-taking latency
What it does
Built for real conversations
Low-latency voice, citations under the hood and a clean handoff path.
Natural-language voice
Sub-second turn-taking with on-device transcription. Customers feel heard, not interrogated.
Grounded in your KB
Same knowledge base as chat and troubleshooting. Answers are linked to source documents under the hood.
Live human handoff
Visitors can ask for a human at any time — or the AI escalates automatically when confidence drops.
Every call becomes a ticket
Transcript, summary, sentiment and follow-up actions are filed automatically. No more lost context.
Multi-language by default
Switch language mid-call. The transcript stays bilingual so your team can read either side.
Compliance-ready
Recording disclosures, retention policies and PII redaction are built in.
How it works
What happens on a call
- 1
Customer dials in
Standard phone number or web button. The AI picks up immediately, in your voice and language.
- 2
Conversation grounded in your KB
The agent looks up the right manual, the right past case and answers — citing sources under the hood.
- 3
Hand off when needed
If the visitor needs a human, the call is forwarded with the transcript and summary already in hand.
- 4
Ticket filed automatically
Every call ends as a ticket: transcript, sentiment, follow-ups. Your team picks up where the AI left off.
Use cases
Where teams use it
After-hours support
Cover nights and weekends without scheduling a human shift. Escalate to on-call only when truly needed.
High-volume FAQs
Reset passwords, status checks, opening hours — the AI handles 80% of calls in under a minute.
Field technician hotline
Voice-first access to manuals and past cases — perfect for hands-busy work.
Turn every call into resolved support.
Spin up a voice channel and try a live call in five minutes.
Try the product