AI Hotline
A 24/7 voice agent that talks with your customers in natural language, hands off to a human when needed and turns every call into a structured ticket — so support never sleeps.
Real-time voice support, 24/7.
💡 The voice hotline is a separate paid add-on, available only on Business and Enterprise — pay-per-minute, custom quote. Request a quote →
- 24/7
- always-on phone coverage
- Business + Enterprise hotline add-on
- 80%
- calls auto-resolved without a human
- Aggregated · Q1 2026 · 4 customers
- <1 s
- voice turn-taking latency
- p50 across 18k inbound calls
What it does
Built for real conversations
Low-latency voice, citations under the hood and a clean handoff path.
Natural-language voice
Sub-second turn-taking with on-device transcription. Customers feel heard, not interrogated.
Grounded in your KB
Same knowledge base as chat and troubleshooting. Answers are linked to source documents under the hood.
Live human handoff
Visitors can ask for a human at any time — or the AI escalates automatically when confidence drops.
Every call becomes a ticket
Transcript, summary, sentiment and follow-up actions are filed automatically. No more lost context.
Multi-language by default
Switch language mid-call. The transcript stays bilingual so your team can read either side.
Compliance-ready
Recording disclosures, retention policies and PII redaction are built in.
How it works
What happens on a call
- 1
Customer dials in
Standard phone number or web button. The AI picks up immediately, in your voice and language.
- 2
Conversation grounded in your KB
The agent looks up the right manual, the right past case and answers — citing sources under the hood.
- 3
Hand off when needed
If the visitor needs a human, the call is forwarded with the transcript and summary already in hand.
Use cases
Where teams use it
After-hours support
Cover nights and weekends without scheduling a human shift. Escalate to on-call only when truly needed.
High-volume FAQs
Reset passwords, status checks, opening hours — the AI handles 80% of calls in under a minute.
Field technician hotline
Voice-first access to manuals and past cases — perfect for hands-busy work.
FAQ
Hotline — answered
How is the hotline priced?
Pay-per-minute, sales-quoted. The voice channel is a separate paid add-on available only on Business and Enterprise — contact sales for a quote tailored to your call volume.
Can the hotline forward to a human?
Yes. You set the escalation rules — keyword, confidence threshold or explicit caller request. When fired, the AI bridges the call to a configured number with a summary handed off in the operator's CRM.
Which languages does the voice agent speak?
English, German, Italian, French and Spanish out of the box. The same channel can detect the caller's language and respond accordingly — no IVR menu.
Do you support our existing phone numbers?
Yes. We port your number or set up a SIP trunk against your provider. Existing IVR, call routing and recording flows continue to work; the AI only handles the calls you route to it.
What it costs
Transparent per-seat pricing
- €20
- Starter — per seat/month, billed yearly
- €79
- Business — per seat/month, billed yearly
- 7
- Days of free trial — no credit card
Turn every call into resolved support.
Spin up a voice channel and try a live call in five minutes.
7-day free trial · no credit card · cancel anytime.