helpcodehelpcode.ai
All products

Knowledge Base

Cited, current, connected to the systems you already use.

Start free trialTry the live demo
7-day free trial No credit card required Cancel anytime, no commitmentSee plans from €25/mo →
The answer arrives with the source page.
helpcode.ai · troubleshooting
Hi! I'm your virtual support agent. What's the issue?
My espresso machine doesn't heat up.

Got it. Based on the manual and similar cases, let's check the heating element. Sources:

manual.pdf · p.42 FAQ · #18
Type your message…
12+
data source connectors out of the box
Native + MCP connectors as of May 2026
95%
answers grounded in cited sources
Aggregated · 30-day window · 12 customers
<500 ms
median retrieval latency
p50 over 1.2M queries · helpcode.ai prod

Knowledge that gets it right

An AI that knows your products like your best technician

We don't bolt a chatbot onto a folder of PDFs. We build a knowledge layer that learns your products, your jargon and your edge cases — so your customer gets the right answer the first time.

PDFs, schematics, tickets and tribal knowledge become a single source — and every successful resolution makes the next one easier.

  • The right answer, every time

    Lexical, semantic and a reranker work together — your customer never lands on the wrong document.

  • Reads documents the way they were made

    PDFs, schematics, tables, Confluence threads — every format ingested correctly, not flattened.

  • Compounds every week of use

    From real conversations, the AI compiles concept pages your team can review and approve.

  • Speaks your specific domain

    Error codes, part numbers, internal jargon — tuned per knowledge base, not generic.

query: "boiler error E04"
Lexical (BM25)
+
Semantic (dense)
→
Merged
→
Reranked

Hybrid retrieval blends lexical and semantic scores, then a reranker promotes the right page.

What makes it work

Three things most KB tools skip

Hybrid retrieval is table stakes. These three are what separate a real KB from a glorified search box.

01

Dedicated reranker

After hybrid retrieval, a reranker model scores each candidate against the actual question. The most-supporting passage wins, not the most-keyword-matching one.

Top-1 relevance · +34% vs raw retrieval

02

Compiled concept pages

The AI distills raw KB chunks into wiki-style concept pages. Queries match against the compiled page, not 50 fragmented snippets — faster, more consistent answers.

Latency · -60% on compiled topics

03

Gap detection loop

Low-confidence answers are logged with the original question. Editors triage; approved fixes become new compiled pages — automatically — so the KB heals itself.

New compiled page · ~3 min per fix

What it does

Beyond a search box

Hybrid retrieval, ranked by a dedicated reranker, with every claim linked back to the source page.

Connectors for SharePoint, Drive, Confluence, Notion

Sync content automatically. Schedule, scope and credentials are configured per source.

Reranker + citations

Hybrid retrieval with a reranker model. Every paragraph in an answer links to the source document and the exact page.

Compiled knowledge

OpenKB-style: the AI distills your KB into wiki-like concept pages, then matches queries against them — faster and more consistent.

Gap detection

When the AI is uncertain, the gap is logged. Editors can approve a fix that's promoted into production.

Web search fallback

If a topic isn't in the KB, the agent can search the web — with full audit trail and per-KB on/off control.

Per-organisation isolation

Every customer's KB is fully isolated, encrypted at rest, and exportable on demand. GDPR-compliant.

How it works

From scattered docs to a usable knowledge layer

  1. 1

    Connect your sources

    Plug in SharePoint, Drive, Confluence, Notion, or upload PDFs and CSVs directly.

  2. 2

    Auto-chunk and embed

    Documents are split, embedded with the model you choose, and indexed with metadata.

  3. 3

    Compile concepts

    The AI groups related chunks into concept pages, ready to be matched directly against queries.

Use cases

Where it shines

Internal IT helpdesk

A KB that follows runbooks, ADRs and Confluence — and links to the exact paragraph that answers the question.

Technical service teams

Manuals, schematics, past tickets and email threads all unified into a single search-and-cite layer.

Compliance and quality

Audit-ready answers with linked sources. Every reply is reproducible from the citation chain.

Explore all use cases

Sources

Pull from the systems your team already uses

Twelve connectors out of the box. Set the schedule, scope the permissions and let the KB sync itself.

  • Microsoft SharePoint

    Hourly · OAuth

  • Google Drive

    Hourly · OAuth

  • Atlassian Confluence

    Hourly · OAuth

  • Notion

    Daily · OAuth

  • Slack threads

    Real-time · OAuth

  • S3-compatible storage

    On change · API key

  • PDF · scanned + native

    On upload · Direct upload

  • Word · Excel · PowerPoint

    On upload · Direct upload

  • Markdown · plain text

    On upload · Direct upload

  • Public web crawler

    Weekly · API key

  • Any MCP server

    On query · API key

  • GitHub repos · wikis

    On push · OAuth

Need something not on this list? Connect any MCP server or hit our REST sync API directly.

Anatomy

What every answer looks like

Four guarantees on every reply, so customers can verify before they act.

Customer question

How do I reset the cooling unit after error E07?

Hold the power button for 8 seconds until the LED blinks twice, then disconnect the unit from mains for at least 30 seconds before powering on again. The error code should clear automatically on the next boot cycle.

1ServiceManual_E-Series_v4.2.pdfp.47

After E07, perform a hard reset: press and hold the power button (8s) until the status LED blinks twice. Disconnect mains for ≥30s. The error register is cleared on the subsequent boot.

  1. 1

    Inline citation chip

    Each claim links to the source paragraph that supports it — not just a generic document, the exact sentence.

  2. 2

    Source preview in-place

    Click the chip to expand the original excerpt with page number, no full-screen jump needed.

  3. 3

    Deep-link to the PDF

    From the preview, jump to the source page in the document viewer — pre-scrolled and highlighted.

  4. 4

    Reranker-scored relevance

    Citations are ranked by a dedicated reranker, so the most-supporting paragraph appears first.

Compiled concept pages

From scattered chunks to a wiki the AI actually trusts

Concept pages are auto-generated, traceable to their sources and re-compiled when the underlying KB changes.

CompiledUpdated 2 hours ago

Resetting the cooling unit after E07

When the cooling unit shows error E07, perform a hard reset before opening a service ticket. The procedure clears the error register automatically and works on all E-series models from v3.0 onwards.

Reset procedure

  1. Hold the power button for 8 seconds until the status LED blinks twice.
  2. Disconnect from mains for at least 30 seconds.
  3. Reconnect mains and press power once. The unit boots clean.

Models v2.x: On units older than firmware v3.0 the hold-time is 12s, not 8s. See ServiceManual_E-Series_v2.7.pdf p.31 for the legacy procedure.

Compounding

Your KB gets smarter every week

Conversations feed gap detection. Gaps become approved fixes. Fixes become new compiled pages. The loop runs without you babysitting it.

Stage 1

Detect

Low-confidence answers and "I don't know" turns are flagged with the original question and conversation context.

Stage 2

Triage

Editors see a queue grouped by topic. One click rejects noise; an approved fix opens an inline draft.

Stage 3

Compile

Approved fixes are merged into the relevant concept page (or a new one), with provenance back to the editor and the source ticket.

Stage 4

Re-rank

Next time a similar query lands, the reranker boosts the freshly-compiled page. Visitors see the answer the editor wrote — not the closest old chunk.

Compliance

What's safe to send to the AI

  • EU data residency

    All KB data hosted in Frankfurt. Provider calls routed only through EU endpoints — never silently to US.

  • GDPR · DSGVO by design

    DPA, SCCs, right-to-deletion and audit trail included. ISO-27001-ready infrastructure.

  • Isolation + one-click export

    Every org has its own encrypted KB. Full content export available at any time, no lock-in.

Distribution

Answers flow where your customers already are

The KB powers the chat widget, the AI hotline, your internal Slack and Teams, plus any system that speaks REST or MCP.

  • Web chat widget

    Drop-in script, custom theme

  • Slack bot

    Per-channel scoping

  • Microsoft Teams

    Native bot framework

  • REST API

    OpenAPI 3.1, /docs/api

  • MCP server

    Tool-callable by any agent

  • AI hotline

    Same KB on the phone

Comparison

Where helpcode KB sits in the landscape

Capabilityhelpcode KBGeneric LLM + uploaded PDFsVector DB + DIYEnterprise search incumbent
Inline source citations with deep-link
Every paragraph
Document name onlyBuild it yourselfOften, never page-level
Dedicated reranker
Included
—Add a serviceUsually black-box
Compiled concept pages with provenance
Built-in, daily compile
—Custom pipeline—
EU data residency + GDPR by design
Frankfurt, EU-only routing
Depends on planYour problemAdd-on, often US-default
Setup time to first cited answer
~5 minutes
Hours of prompt-engineeringWeeks of engineeringMonths, with a sales call

Comparison snapshot · May 2026. Generic capabilities, not product names.

FAQ

Knowledge base — answered

Can I bring my own documents in any format?

Yes. We accept PDFs, Word, HTML, Markdown, plain text and direct sync from SharePoint, Drive, Confluence, Notion and S3-compatible storage. Anything indexable becomes searchable.

How fresh is the data?

Connector-synced sources update on a schedule you set (hourly to daily). Manually-uploaded docs are indexed within seconds of the upload completing.

Does it cite sources?

Every answer surfaces the source paragraph and a deep link to the original document and page. Visitors can verify what the AI is grounded in before acting on it.

Can different teams have their own knowledge bases?

Yes. You can run multiple knowledge bases per org and scope channels, API keys and operators to each — useful for HR vs Engineering vs Customer Support content silos.

What it costs

Transparent per-seat pricing

€20
Starter — per seat/month, billed yearly
€79
Business — per seat/month, billed yearly
7
Days of free trial — no credit card
See full pricing

Make every document instantly answerable.

Connect a source today and ask your first question in five minutes.

Start free trialTalk to sales

7-day free trial · no credit card · cancel anytime.