01 · Fewer tickets
Up to –70% of standard requests
Recurring questions — "where do I find…", "how do I swap…", "which size…" — answered directly. Your team stays for the interesting cases.
Back to products
Knowledge Base Chat AgentYour customers
Your customers
get the answer.
Not the ticket.
Helpcode answers 7 out of 10 standard questions straight from your own manuals, FAQs and PDFs — instantly, in your customer's language, around the clock.
No credit card Live in 10 minutes Cancel monthly
T
How do I swap the nozzle on my XR-200?
h
Here's how, in three steps:
- Power down the machine and bleed off the pressure.
- Loosen the nozzle two turns with an SW-14 wrench.
- Clean the thread, fit the new nozzle hand-tight.
From your XR-200 maintenance manual · page 14
Answer in 0.8sDE · IT · PL
Ticket avoided
– 1 call · – 12 min
4.8 / 5
Internal customer feedback
Trusted by support teams at
What you get
One address where your entire product knowledge answers.
You upload your manuals, FAQs and how-tos — or connect them in two clicks from Confluence, Drive or your website. Helpcode understands them and starts answering customer questions from minute ten. In any language, with a link to the source, anywhere your customers reach you.
- Upload.
PDFs, wiki pages, your website. What you already have.
- Let it answer.
On the website, in chat, by email, on the phone.
- Get your time back.
Your team only handles what really needs a human.
What you get out of it
Four things that change on Monday morning.
02 · Always on
24 / 7 without a night shift
Sunday, 11 PM, the customer is searching. Helpcode answers. Your team sleeps. Monday morning, only what really needs attention is left.
03 · Multilingual
One source. Every language.
You maintain your manual once — in German. The Italian wholesaler gets the answer in Italian, the Polish service partner in Polish. No translation budget.
04 · Stays current
You update the PDF. Helpcode knows.
Update a datasheet in your Drive — the answer to customers updates automatically. No duplicate maintenance. No old versions still being quoted.
Before · after
A Tuesday in support.
×
Before · without helpcode
- 08:14Customer writes: "Which nozzle fits my XR-200?"
- 09:02Maria opens Outlook, searches the wiki, finds two hits.
- 09:24Maria asks the colleague from the workshop.
- 10:50Maria writes back. 22-line answer.
- 14:30Customer follows up: "And how do I loosen it?"
Maria today:~ 38 tickets
After · with helpcode
- 08:14Customer writes: "Which nozzle fits my XR-200?"
- 08:14Helpcode answers — with steps and a link to the manual.
- —Customer solves it themselves, no follow-up ticket.
- 10:30Maria works on the one complaint that really matters today.
- 15:00Maria leaves early.
Maria today:~ 11 tickets · the important ones
When it pays off
Recognise yourself here?
You're answering the same question for the 50th time.
"What size?", "Where's the serial number?", "When do you deliver?" — Helpcode takes over that loop.
Your knowledge lives in ten folders.
Confluence here, Drive there, three old PDFs on the server. Helpcode understands all of it — you sort nothing.
You sell in five countries.
One knowledge base. Answers in every language your customers speak. Without anyone translating.
Pricing
Two plans. No tricks.
Cancel monthly. Seven days free. No setup fee.
Starter
Single brand · one teamfrom€20/ month per seat
billed annually · VAT not included
or €25 billed monthly
For teams who start today and see the first tickets saved tomorrow.
- 1 knowledge base, up to 100 documents
- 1,000 sessions / month
- Website widget + email channel
- DE · IT · FR · EN answers
Business
Multiple brands · more volumefrom€79/ month per seat
billed annually · VAT not included
or €99 billed monthly
When you need to split brands, regions or contract tiers — and you need more answer volume.
- 10 knowledge bases, up to 1,000 documents
- 10,000 sessions / month
- All channels: chat, email, WhatsApp, API
- SSO + single-tenant DPA
- Hands-on onboarding
More than 10,000 answers, or special requirements? Talk to sales →
EU-hosted servers
Hosted in Frankfurt, GDPR-compliant. Your data never leaves the EU.
GDPR & DPA
Data processing agreement per workspace. No training on your data.
Sourced answers
Every statement links to the document it came from — fully auditable.
FAQ
What customers ask before signing up.
How fast can I get started?
Open the account, attach one source, embed the widget — first answers arrive in about ten minutes. You don't need a technical team.
What if helpcode doesn't know something?
Then helpcode says so honestly — and hands the request off to your team. "Don't know" beats an invented answer.
Can my competitors see my data?
No. Your data stays strictly isolated. We don't train models on your content, and no other customer sees your answers.
What happens after the seven days?
You decide whether to stay. No auto-renewal without your confirmation. If you stay, you pay monthly — cancel any time.
Can I tune helpcode to my brand voice?
Yes. You set tone of voice (formal/informal, brief/detailed), colours and logo. Helpcode then sounds like your team — not an anonymous bot.
For technical readers: what's under the hood
Helpcode combines semantic search with language models (RAG): sources are split into chunks, semantically indexed and re-ranked per request. Answers come only from your content — with source citations.
Hosted in the EU (Frankfurt & Milan). Your data never leaves helpcode. SSO via SAML/OIDC, RBAC, audit log. API for your own sources and channels.
Your customer's next question answers itself.
Connect your first source in under ten minutes.
7 days · no credit card · cancel any time