Product
Knowledge Base
Dynamic. Connected. Intelligent.
A semantic knowledge layer with citations linked to the source PDF and continuous retraining from real conversations — so your AI answers stay accurate as your documentation evolves.
Got it. Based on the manual and similar cases, let's check the heating element. Sources:
- 12+
- data source connectors out of the box
- 95%
- answers grounded in cited sources
- <500 ms
- median retrieval latency
What it does
Beyond a search box
Hybrid retrieval, ranked by a dedicated reranker, with every claim linked back to the source page.
Connectors for SharePoint, Drive, Confluence, Notion
Sync content automatically. Schedule, scope and credentials are configured per source.
Reranker + citations
Hybrid retrieval with a reranker model. Every paragraph in an answer links to the source document and the exact page.
Compiled knowledge
OpenKB-style: the AI distills your KB into wiki-like concept pages, then matches queries against them — faster and more consistent.
Gap detection
When the AI is uncertain, the gap is logged. Editors can approve a fix that's promoted into production.
Web search fallback
If a topic isn't in the KB, the agent can search the web — with full audit trail and per-KB on/off control.
Per-organisation isolation
Every customer's KB is fully isolated, encrypted at rest, and exportable on demand. GDPR-ready.
How it works
From scattered docs to a usable knowledge layer
- 1
Connect your sources
Plug in SharePoint, Drive, Confluence, Notion, or upload PDFs and CSVs directly.
- 2
Auto-chunk and embed
Documents are split, embedded with the model you choose, and indexed with metadata.
- 3
Compile concepts
The AI groups related chunks into concept pages, ready to be matched directly against queries.
- 4
Improve with usage
Every conversation feeds gap detection. Approved fixes turn into new compiled pages, automatically.
Use cases
Where it shines
Internal IT helpdesk
A KB that follows runbooks, ADRs and Confluence — and links to the exact paragraph that answers the question.
Technical service teams
Manuals, schematics, past tickets and email threads all unified into a single search-and-cite layer.
Compliance and quality
Audit-ready answers with linked sources. Every reply is reproducible from the citation chain.
Make every document instantly answerable.
Connect a source today and ask your first question in five minutes.
Try the product