01 · Field visits
–60% on-site visits
Typical errors get solved by phone, chat or email – without a technician dispatch.
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TroubleshootingYour customer reports an error.
Your customer reports an error.
Helpcode walks them through the fix.
Not a ticket.
Helpcode resolves 6 out of 10 typical error requests directly – guided, step by step, from your own manuals. Escalates only when a human really has to.
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T
Error E04 on Slimdrive EMD-F. What do I do?
h
Three steps, in this order:
- Main switch off, wait 20 seconds, back on.
- If E04 persists: check sensor strip for contamination (page 47).
- If still failing, raise a service ticket with logfile attached.
Source: Slimdrive EMD-F manual, ch. 8.3
Answer in 2.4sDE · IT · FR
Avoided
1 on-site visit
4.8 / 5
Internal customer feedback
In production with industry and trade customers
In three sentences
Upload, let it answer, relieve.
You give helpcode your manuals and service docs. Helpcode answers your customers' error reports. Your team only steps in when really needed.
- Connect sources
PDF, Confluence, SharePoint, wiki – link once, done. No migration.
- Let it answer
Chat widget, WhatsApp, email or API. Customers ask, helpcode walks them through the fix.
- Escalate only when needed
If something can't be solved without hands, helpcode hands off to your service team with full context.
What you get
Four concrete effects – measurable in the first 30 days.
02 · Availability
Answers around the clock
Even at 10 PM on a Saturday, your customer gets a guided answer – not a voicemail.
03 · Languages
Answers in the customer's language
One knowledge base in German – answers come out in IT, FR, EN. No translation agency required.
04 · Knowledge
Learns from every fix
Every escalation, every solution becomes a source for the next request. Your service knowledge compounds.
Before / after
A Tuesday in service – with and without helpcode.
×
Without helpcode
- 08:14Customer calls: gate won't open. Marco hunts for the manual.
- 08:32Marco finds the error description, calls back, no one picks up.
- 10:05Second call, new description, new search through the manual.
- 14:20On-site visit scheduled. Technician drives 90 minutes.
- 16:10On site: power-cycle the main switch – the customer could have done this.
Marco's day1 dispatch, half a day
With helpcode
- 08:14Customer types the question into the chat widget. Helpcode answers in 3 seconds.
- 08:15Guided reset done – gate is back up.
- —No callback needed.
- —No on-site visit.
- —Marco works on really tricky tickets instead of reset instructions.
Marco's day0 dispatches, full focus
Where it pays off
Where your service operation gets slowed down the most today.
Relieve field service
Troubleshooting by chat instead of a site visit. Technicians only go where hands are actually needed.
Pull scattered knowledge together
Manuals, wikis, datasheets – one single answer surface, instead of six tabs.
Multi-language customers
Italian-, French- or English-speaking customers get answers in their own language – no translation agency.
Pricing
Two plans. Both honest.
You only pay when helpcode takes work off your hands. Otherwise, cancel monthly.
Starter
1 inbox · 1 locationfrom€20/ month per seat
billed annually · VAT not included
or €25 billed monthly
For small teams testing a first knowledge base.
- 1 knowledge base, up to 100 documents
- 1,000 sessions / month
- Chat widget + email channel
- DE · IT · FR · EN answers
Business
5 seats · multiple brandsfrom€79/ month per seat
billed annually · VAT not included
or €99 billed monthly
For service teams covering multiple product lines in parallel.
- 10 knowledge bases, up to 1,000 documents
- 10,000 sessions / month
- All channels: chat, email, WhatsApp, API
- Escalation routing into your service team
- SSO + single-tenant DPA
More seats, on-prem, or an industry model? Talk to sales →
EU-hosted servers
Hosted in Frankfurt, GDPR-compliant. Your data never leaves the EU.
GDPR & DPA
Data processing agreement per workspace. Right to erasure any time via API.
Sourced, not hallucinated
Every answer links to the section of the manual it came from – fully auditable.
FAQ
What service leads ask most often.
How fast is helpcode useful?
First answers in 10 minutes after upload. Tuned after a few days of feedback – not months.
What if helpcode doesn't know something?
It says so honestly: "I can't find this. Handing off to your service team" – with context, so your team doesn't start from zero.
Do I have to migrate my docs?
No. Helpcode reads directly from PDF, SharePoint, Confluence, Notion. One link is enough.
Who sees my data?
No one but you. No training pipeline, no provider sharing, no US replication.
What if I cancel?
Monthly, one click. Your documents stay yours – exportable as ZIP.
For technical readers: what's under the hood
Helpcode segments your sources, indexes them in an EU-hosted vector database and runs a retrieval-augmented-generation pipeline. Answers include source references – never generic LLM output.
Models: GPT-5 + Claude Sonnet 4.6, provider routing via EU endpoints only (no fallback). Data layer: Postgres + pgvector. No training on your data.
A service day without unnecessary site visits.
7 days free. No credit card. Live in 10 minutes.
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