AI Troubleshooting
Guided decision trees that adapt to each customer in real time, generated automatically from your manuals and historical tickets — so customers solve problems themselves and your team only sees the cases that truly need them.
Identify errors. Find solutions.
Heating element check
Is the boiler's green LED on and steady?
- 60%
- fewer field interventions
- Aggregated · Q1 2026 · 12 customers
- <2 min
- from a vague complaint to a clear fix
- Median across 8.4k troubleshoot sessions
- 24/7
- self-serve coverage on every device
- All paid plans, including weekends
What it does
A diagnosis engine, not just a chatbot
Each interaction is grounded in the right device, the right manual and the right past case.
QR code or serial entry
Every conversation starts with the exact product context — no guessing, no clarifying loop.
Auto-generated decision trees
Trees are built from your manuals, FAQ and historical tickets, then refined every time someone solves a case.
Photos, voice and screenshots
Visitors describe the issue however they want. The AI parses photos and audio to narrow down the failure mode.
Step-by-step guidance
Each branch shows inline media, citations to the source page and clear yes/no checkpoints.
Auto-escalation with context
If the visitor is stuck, helpcode.ai opens a ticket pre-filled with the path, transcripts and any attachments.
Continuous retraining
Every successful resolution feeds back into the model. Similar problems are solved better the next time, automatically.
How it works
From a vague complaint to a fix in minutes
- 1
Identify the device
QR scan or serial number anchors the conversation in the right product.
- 2
Narrow down the problem
AI proposes the most likely causes for that exact device, based on your KB and past cases.
- 3
Walk through the fix
Interactive decision tree with citations to the manual page, photos and inline videos.
Use cases
Built for these teams
Coffee machines
QR-on-machine self-service: descaling, error codes, spare parts identification.
HVAC and heat pumps
Field technicians get the right schematic and the right past case in seconds.
Consumer electronics
Reduce returns from misuse with interactive setup and fault-isolation wizards.
How it gets better
The decision tree retrains itself with every solved case
Every visitor who reaches a working solution updates the tree's confidence; every dead-end gets a follow-up suggestion. The next visitor on the same problem walks a slightly better path.
Run
A visitor walks the current tree and either solves the problem or hits a dead-end. Every click is timestamped and attached to the case.
Capture
Outcomes (solved / partial / unresolved), free-text feedback, photos and any operator handoff get written to the training log.
Retrain
A nightly job clusters similar cases, scores branch performance and proposes tree edits — pruning weak branches, expanding successful ones.
Deploy
Edits the team approves go live on the same channel — no downtime, no migration. The next visitor sees the better version.
FAQ
Troubleshooting — answered
Can I edit the decision tree by hand?
Yes. Every node and option is visible in the dashboard; you can rewrite labels, add branches, mark a leaf as a solution, or detach a sub-tree. AI-suggested edits sit in a review queue until you approve them.
What happens if the customer doesn't find a solution?
Auto-escalation fires after a configurable dead-end threshold. A ticket opens with the visited path, the last AI thought, attachments and a one-line summary so the operator picks it up cold.
Do I need to write the troubleshoot tree from scratch?
No. Upload manuals and a few historical tickets — the first tree is generated for you. You refine the parts that matter; the retraining loop covers the rest.
Can the same device run two trees in different languages?
Yes — channels are language-scoped. Same device, different channel per language, each tree retrained independently against its own visitor traffic.
What it costs
Transparent per-seat pricing
- €20
- Starter — per seat/month, billed yearly
- €79
- Business — per seat/month, billed yearly
- 7
- Days of free trial — no credit card
Stop solving the same problem twice.
Spin up a troubleshooting channel in minutes — no signup required to try it.
7-day free trial · no credit card · cancel anytime.