Product
AI Troubleshooting
Identify errors. Find solutions.
Guided decision trees that adapt to each customer in real time, generated automatically from your manuals and historical tickets — so customers solve problems themselves and your team only sees the cases that truly need them.
Heating element check
Is the boiler's green LED on and steady?
- 60%
- fewer field interventions
- <2 min
- from a vague complaint to a clear fix
- 24/7
- self-serve coverage on every device
What it does
A diagnosis engine, not just a chatbot
Each interaction is grounded in the right device, the right manual and the right past case.
QR code or serial entry
Every conversation starts with the exact product context — no guessing, no clarifying loop.
Auto-generated decision trees
Trees are built from your manuals, FAQ and historical tickets, then refined every time someone solves a case.
Photos, voice and screenshots
Visitors describe the issue however they want. The AI parses photos and audio to narrow down the failure mode.
Step-by-step guidance
Each branch shows inline media, citations to the source page and clear yes/no checkpoints.
Auto-escalation with context
If the visitor is stuck, helpcode.ai opens a ticket pre-filled with the path, transcripts and any attachments.
Continuous retraining
Every successful resolution feeds back into the model. Similar problems are solved better the next time, automatically.
How it works
From a vague complaint to a fix in minutes
- 1
Identify the device
QR scan or serial number anchors the conversation in the right product.
- 2
Narrow down the problem
AI proposes the most likely causes for that exact device, based on your KB and past cases.
- 3
Walk through the fix
Interactive decision tree with citations to the manual page, photos and inline videos.
- 4
Hand off cleanly when needed
Auto-escalation to a ticket with the full path, attachments and visitor email — your technician saves 10+ minutes per ticket.
Use cases
Built for these teams
Coffee machines
QR-on-machine self-service: descaling, error codes, spare parts identification.
HVAC and heat pumps
Field technicians get the right schematic and the right past case in seconds.
Consumer electronics
Reduce returns from misuse with interactive setup and fault-isolation wizards.
Stop solving the same problem twice.
Spin up a troubleshooting channel in minutes — no signup required to try it.
Try the product