More than vector search over your PDFs. Hybrid retrieval, custom chunking and compiled knowledge that learns from every interaction.
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Got it. Based on the manual and similar cases, let's check the heating element. Sources:
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Platform
Each product plugs into the same knowledge base, multi-agent orchestrator and analytics layer. Mix and match what you need.
Guided decision trees that adapt to each customer in real time, generated automatically from your manuals and historical tickets.
A dynamic knowledge layer with semantic search, citations linked to the original PDF and continuous retraining from real conversations.
Learns from every fix
When one customer reaches a working solution, that path is reinforced for similar errors and similar devices — without manual labelling.
Solve once, scale to many. Every successful resolution becomes training signal: the next user with the same problem skips straight to the answer, and devices in the same family inherit the fix. Your support gets better the more it is used — a competitive moat most platforms don't have.
The AI walks through five branches before reaching the working fix on an espresso machine error E04.
The successful path is reinforced. The next user reaches the fix two steps earlier on the same family of devices.
The fix is now the first suggestion. No manual labelling, no retraining ticket — the tree learned from real outcomes.
Model-agnostic
Choose the best model for each task. Switch any time. Bring your own keys, run on-prem when sovereignty matters.
| Provider | Modality | Context window | GDPR compliant | On-prem |
|---|---|---|---|---|
 Claude Anthropic | Text + vision | 200K | — | |
 GPT OpenAI | Text + vision | 128K | — | |
 Gemini Google | Text + vision | 1M | — | |
 Mistral Mistral AI | Text | 128K | ||
 Llama Meta (open weights) | Text + vision | 128K | ||
 Azure OpenAI Microsoft | Text + vision | 128K | — |
All models are GDPR-compliant via signed DPA and SCCs. Mistral is the only provider whose inference runs fully on EU infrastructure; open-weight models can run on-prem when sovereignty matters.
Switch model per channel, mix providers, run on-prem when sovereignty matters.
Built API-first
Every dashboard feature is also a REST endpoint. Issue an API key in two clicks and integrate with your CRM, helpdesk, mobile app or backend.
Stable /api/v1 endpoints for tickets, knowledge bases, vector search, items, organization — JSON in, JSON out.
Generate, scope and revoke keys from Dashboard → Settings → API Keys. Hashed at rest, shown once on creation.
Subscribe to ticket.created, kb.document.processed, session.handoff.requested. Each delivery is HMAC-signed for verification.
EU-hosted, per-organisation isolation, request IDs and predictable error shapes. Generous rate limits, dedicated quotas on enterprise.
# Open a ticket from your backend
curl https://helpcode.ai/api/v1/tickets \
-H "x-api-key: hc_xxxx_xxxx" \
-d '{"subject":"Pump not priming","priority":"high"}'
# → 200 OK { "id": "9d2…", "status": "open" }Source Available · BSL-1.1
Every AI infrastructure stack stops at the model. Every knowledge base stops at retrieval. Between them sit your tools, APIs, ERP, ticketing — and that's exactly where most AI projects fail.
AnythingMCP turns any REST API into a native MCP server in minutes, no code. We open-sourced it because closing this gap should be table stakes for the industry — not a vendor moat.
AI infrastructure
Models & agents
Claude · GPT · Gemini · IDEs
The gap, closed
AnythingMCP
Any REST API → native MCP server, in minutes.
Your stack
Knowledge & systems
ERP · CRM · ticketing · KB
name: erp-bridge
upstream: https://erp.example.com/api/v1
auth:
type: bearer
token_env: ERP_API_KEY
tools:
- name: get_order
method: GET
path: /orders/{id}
- name: list_tickets
method: GET
path: /tickets?status={status}Drop a YAML file like this and the API is available to Claude, Cursor, helpcode and any MCP client.
Enterprise-grade security
From day one helpcode.ai is built for enterprise compliance — EU-only data residency, GDPR by design and the deployment model that fits your stack.
Per-organisation isolation, encryption at rest, data export and erasure flows out of the box. Signed DPA available.
Servers operated in Frankfurt, Germany. Customer data never leaves the European Union.
Managed in our cloud, in your private cloud or fully on-premises — you choose where the data lives.
Use cases
From facility management to electronics, helpcode.ai cuts ticket volume and frees technicians to focus on what really needs them.
Explore all use casesSelf-service troubleshooting for end customers, with QR codes on each unit and remote diagnostics across every electrical appliance.
Technicians on site get instant access to the right manual, the right schematic and the right past case.
Filters, frost protection, controller fault codes — guide the building manager through every routine task and most fault codes.
Pressure, level, temperature, flow, gas — diagnosis, calibration and documentation for the brand and model in front of the technician.
FAQ
Everything you need to know before you start. Can't find your answer? Drop us a line.
More questions? Email us at info@helpcode.ai