Coffee machines
Self-service troubleshooting for end customers, with QR codes on each unit and remote diagnostics.
- Reduces field interventions by 60%
- Step-by-step descaling guides
- Spare parts identification
Connect knowledge.Act intelligently.
helpcode.ai is the AI platform that intelligently connects your company knowledge and learns from every feedback. Integrates seamlessly into your existing systems.
7-day free trial. No credit card needed.
Free to try — no signup required
- GDPR-compliant
- Hosted in the EU
helpcode.ai · troubleshooting
Hi! I'm your virtual support agent. What's the issue?
My espresso machine doesn't heat up.
Got it. Based on the manual and similar cases, let's check the heating element. Sources:
manual.pdf · p.42 FAQ · #18
Type your message…
Trusted by
Platform
Four products. One AI brain.
Each product plugs into the same knowledge base, multi-agent orchestrator and analytics layer. Mix and match what you need.
AI troubleshooting
Guided decision trees that adapt to each customer in real time, generated automatically from your manuals and historical tickets.
- QR code or serial entry on every device
- Step-by-step diagnosis with photo and voice input
- Auto-escalation to a ticket with full context
Learn more
Knowledge base
A dynamic knowledge layer with semantic search, citations linked to the original PDF and continuous retraining from real conversations.
- Connect SharePoint, Drive, Confluence, Notion
- Reranker + citations linked to the source page
- Gap detection and approval workflow
Learn more
AI hotline
A 24/7 voice agent that talks with your customers in natural language and hands off to a human when needed.
- Voice input with on-device transcription
- Live handoff to a human operator
- Captures every call as a structured ticket
Learn more
NewAnythingMCP
Turn any REST API into an MCP server without code, so your AI agents can act on your existing systems (ERP, CRM, ticketing).
- Wrap REST/GraphQL endpoints in minutes
- Native MCP server compatible with Claude, ChatGPT, IDEs
- Per-tenant credentials and audit log
Open anythingmcp.com
BetaEnterprise knowledge bases
More than vector search over your PDFs
We specialise in advanced knowledge-base architectures for enterprises — not just semantic search on a folder of documents.
Hybrid retrieval, custom chunking strategies, dynamic compiled knowledge, domain-tuned embeddings: every layer is configurable and tailored to your data, your domain and your edge cases. The KB you ship with helpcode.ai is yours, and only yours.
Hybrid retrieval
BM25 + dense vectors + a reranker, blended per query type. Lexical queries find the SKU, semantic queries find the answer.
Custom chunking strategies
PDFs, schematics, tables, manuals, Confluence threads — each ingestion path uses the chunker that fits the format.
Dynamic compiled knowledge
The KB compiles itself into wiki-style concept pages and refines them as conversations happen. No more stale snapshots.
Domain-tuned and configurable
Glossaries, persona prompts, embedding model, chunk size and reranker — all configurable per KB and per channel.
Enterprise-grade security
Your data, your rules
From day one helpcode.ai is built for enterprise compliance — EU-only data residency, GDPR by design and the deployment model that fits your stack.
GDPR
GDPR-compliant by design
Per-organisation isolation, encryption at rest, data export and erasure flows out of the box. Signed DPA available.
EU only
Hosted in the EU
Servers operated in Frankfurt, Germany. Customer data never leaves the European Union.
ManagedPrivate cloudOn-premises
Deploy on any infrastructure
Managed in our cloud, in your private cloud or fully on-premises — you choose where the data lives.
GDPR-compliant EU data residency Encryption at rest & in transit Signed DPA available
Model-agnostic
No vendor lock-in
Choose the best model for each task. Switch any time. Bring your own keys, run on-prem when sovereignty matters.
ClaudeAnthropic
GPTOpenAI
GeminiGoogle
MistralMistral AI
LlamaMeta
Azure OpenAIMicrosoft
Switch any time
Try a new model on a single channel before rolling it out org-wide. No re-implementation, no migration ticket.
Mix per channel and KB
A different model per knowledge base or per channel. Cheap models for simple FAQs, premium for the nuanced cases.
On-prem and sovereign
Run open-weight models in your private cloud or in EU-sovereign regions. Your data and model weights never leave your perimeter.
Built API-first
Plug helpcode.ai into anything you run
Every dashboard feature is also a REST endpoint. Issue an API key in two clicks and integrate with your CRM, helpdesk, mobile app or backend.
Versioned REST API
Stable /api/v1 endpoints for tickets, knowledge bases, vector search, items, organization — JSON in, JSON out.
API keys you control
Generate, scope and revoke keys from Dashboard → Settings → API Keys. Hashed at rest, shown once on creation.
Signed webhooks
Subscribe to ticket.created, kb.document.processed, session.handoff.requested. Each delivery is HMAC-signed for verification.
Built for production
EU-hosted, per-organisation isolation, request IDs and predictable error shapes. Generous rate limits, dedicated quotas on enterprise.
curl · helpcode.ai/api/v1
# Open a ticket from your own backend
curl https://helpcode.ai/api/v1/tickets \
-H "x-api-key: hc_xxxx_xxxxxxxxxxxxxxxxxxxx" \
-H "Content-Type: application/json" \
-d '{
"subject": "Espresso machine — pump not priming",
"source": "api",
"priority": "high",
"visitorEmail": "alice@example.com"
}'
# → 200 OK
# {
# "data": {
# "id": "9d2…",
# "status": "open",
# "createdAt": "2026-05-05T09:12:33Z"
# }
# }Open source by us
We built AnythingMCP because the gap was killing AI projects.
Every AI infrastructure stack stops at the model. Every knowledge base stops at retrieval. Between them sit your tools, APIs, ERP, ticketing — and that's exactly where most AI projects fail.
AnythingMCP turns any REST API into a native MCP server in minutes, no code. We open-sourced it because closing this gap should be table stakes for the industry — not a vendor moat.
AI infrastructure
Models & agents
Claude · GPT · Gemini · IDEs
The gap, closed
AnythingMCP
Any REST API → native MCP server, in minutes.
Your stack
Knowledge & systems
ERP · CRM · ticketing · KB
- Bridges AI infra, knowledge bases and your systems
- MIT-licensed, self-hostable
- Native MCP — Claude, ChatGPT and IDEs out of the box
Use cases
Also built for technical service
From facility management to electronics, helpcode.ai cuts ticket volume and frees technicians to focus on what really needs them.
20+
Industries
50+
Use cases
10k+
Problems solved
HVAC and heat pumps
Technicians on site get instant access to the right manual, the right schematic and the right past case.
- Voice-first interface for hands-busy work
- Schematic search across PDF manuals
- Compliance-ready audit trail
Facility management
Tenants and on-site staff report incidents through a single channel — chat, voice or QR — with auto-routing.
- Multi-tenant by design
- Automatic ticket forwarding to your CMMS
- GDPR-ready for tenant data
Electronics and tools
Reduce returns from misuse: customers learn to use the product correctly through interactive guides.
- Interactive setup wizards
- Warranty + RMA flow integration
- Multi-language by default
Pricing models
Tailored pricing models
Don't just offer support — turn it into a profit centre. Flexible pricing that maximises your ROI and expands what you can sell.
Internal licensing
Use helpcode.ai internally as a company-wide tool to streamline support, training and service operations — no external dependency.
SaaS for end customers
Offer helpcode.ai as a service to your end customers — billed by usage, seats or subscription. We handle infra, you keep the brand.
White-label and reselling
Rebrand and resell helpcode.ai under your own name with custom configurations and your own margins — full white-label.
PremiumCustom pricing
Build the exact model that fits your business: usage-based, per module or flat-rate. We'll co-design it with you.
PremiumFAQ
Frequently asked questions
Everything you need to know before you start. Can't find your answer? Drop us a line.
What is helpcode.ai and what makes it different?
helpcode.ai is an AI platform that intelligently connects your company knowledge and learns from every interaction. It ships as three products that share the same brain: AI Troubleshooting, AI Knowledge Base and AI Hotline. The differentiator is the knowledge layer underneath — hybrid retrieval, custom chunking, dynamic compiled knowledge, tuned to your domain.
Which AI models can I run it on?
We are model-agnostic. Claude, GPT, Gemini, Mistral, Llama and Azure OpenAI are supported out of the box, configurable per knowledge base and per channel. Bring your own API keys, or run open-weight models in your private cloud — no vendor lock-in.
Where is my data hosted, and is it GDPR-compliant?
Hosting is in the EU (Frankfurt) by default with per-organisation data isolation, encryption at rest and a signed DPA on request. GDPR-compliant by design, with built-in data export and erasure flows. On-premise and EU-sovereign deployments are available for enterprises that need full control.
Is it just semantic search over my PDFs?
No. We specialise in advanced enterprise knowledge bases. Hybrid retrieval (BM25 + dense vectors + reranker), custom chunking strategies per data type, dynamic compiled knowledge that refines itself with usage, and domain-tuned embeddings — every layer is configurable per KB.
How does helpcode.ai integrate with my existing systems?
Three paths: native connectors for SharePoint, Drive, Confluence and Notion to ingest knowledge; a versioned REST API with signed webhooks for events; and AnythingMCP to wrap any REST API of yours (ERP, CRM, ticketing) into a native MCP server in minutes — no code.
Why did you build AnythingMCP and is it really open source?
Yes — MIT-licensed and self-hostable on GitHub. We built it because every AI infrastructure stack stops at the model and every knowledge base stops at retrieval; in between sit your tools, APIs, ERP and ticketing — and that's where most AI projects fail. Closing that gap should be table stakes for the industry, not a vendor moat.
What does it cost?
Four pricing models: internal licensing for one company, SaaS for end customers, full white-label reselling, or fully custom (usage-based, per module, flat-rate). We co-design the pricing with you. Contact sales for a tailored quote.
Can I white-label helpcode.ai?
Yes. The chat widget, the dashboard and the email templates can all be re-branded with your name, your colours and your domain. Reseller margins are negotiated case by case.
More questions? Email us at info@helpcode.ai