01
Ship truth, not theatre.
If a feature doesn't exist, the website doesn't claim it. If a metric isn't measured, we don't print it. Trust compounds; theatre erodes it.
About us
Corporate startup. Operator DNA.
helpcode.ai is the AI venture of KOCH Freiburg GmbH — built on top of decades of real B2B support, distribution and after-sales operations.
- 2023Founded
- FreiburgHQ
- EU-onlyData residency
- Corporate-backedFunding
Backed by
A corporate-startup inside the KOCH group.
helpcode.ai GmbH is a corporate startup of KOCH Freiburg GmbH — the same KOCH whose logo you've already seen on our homepage. KOCH is a B2B trading, distribution and field-service company with decades of operational experience.
That parentage matters: every feature we ship gets tested first on real KOCH customers, real service technicians, real product datasheets. We don't theorise about "AI for support" — we build it for an operator that ships every day.
Why we exist.
Most enterprise AI is generic chat duct-taped to PDFs. Customers ask a real question and get a hallucinated paragraph. Support teams drown in tickets that the manual already answers.
We started helpcode because the gap between "the answer exists" and "the customer finds it" is where the entire support function bleeds time. Our job is to close that gap, with evidence and learning baked in.
Team
Four people behind the product today — founders from KOCH plus the operating duo building the platform.
How we work.
02
Customer outcome > our roadmap.
When a customer's support team is on fire, we work on their problem first. The roadmap can wait a week. Trust can't.
03
EU-first, not as a marketing line.
EU-only hosting, EU-only sub-processors, GDPR by default. We don't bolt compliance on later — it shapes the architecture from day one.