Pillar guides
Long-form guides — written by the team that ships
3-5k words each, sticky table of contents, real numbers from real deployments. The reference you'd want before a procurement call, not the listicle you read at the airport.
16 min read · 2026-05-22
How to deploy a GDPR-compliant AI knowledge base
End-to-end playbook for shipping a customer-facing AI assistant that satisfies GDPR + the EU AI Act — checklist, architecture, common traps.
by helpcode engineering team · Engineering @ helpcode
12 min read · 2026-05-22
Hybrid retrieval for technical documentation
When semantic search fails on alphanumeric error codes, hybrid retrieval is the unlock. Field-tested recipe with real numbers.
by helpcode research team · Research @ helpcode
18 min read · 2026-05-22
How to choose an AI customer support platform for manufacturing
Buyer guide for technical manufacturers — what to ask in the demo, what to walk away from, the questions procurement will surface.
by helpcode engineering team · Engineering @ helpcode
10 min read · 2026-05-22
Voice AI for service desks: latency, languages, cost
What makes the difference between 0.8s and 2.4s of end-to-end latency, and why 1.4s is the sweet spot for B2B technical voice.
by helpcode research team · Research @ helpcode
9 min read · 2026-05-22
MCP server: what it is and when you actually need it
Model Context Protocol is the standard for exposing tools and data to LLMs. Practical guide to when it earns its keep.
by helpcode engineering team · Engineering @ helpcode
14 min read · 2026-05-22
Reducing L1 tickets: the 6-step framework
Six measurable steps that take a customer-support team from drowning in L1 to compounding deflection — without sacrificing CSAT.
by helpcode CX team · CX @ helpcode