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Your customers
get the answer.
Not the ticket.

Helpcode answers 7 out of 10 standard questions straight from your own manuals, FAQs and PDFs — instantly, in your customer's language, around the clock.

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Enterprise only Individual offer Hosted in the EU
T
How do I swap the nozzle on my XR-200?
h

Here's how, in three steps:

  1. Power down the machine and bleed off the pressure.
  2. Loosen the nozzle two turns with an SW-14 wrench.
  3. Clean the thread, fit the new nozzle hand-tight.
From your XR-200 maintenance manual · page 14
Answer in 0.8sDE · IT · PL

Trusted by support teams at

KOCH FreiburgTSB TürsystemeSteinbeisCraftdepotBaden Campus

What you get

One address where your entire product knowledge answers.

You upload your manuals, FAQs and how-tos — or connect them in two clicks from Confluence, Drive or your website. Helpcode understands them and starts answering customer questions from minute ten. In any language, with a link to the source, anywhere your customers reach you.

  • Upload.

    PDFs, wiki pages, your website. What you already have.

  • Let it answer.

    On the website, in chat, by email, on the phone.

  • Get your time back.

    Your team only handles what really needs a human.

What you get out of it

Four things that change on Monday morning.

01 · Fewer tickets

Up to –70% of standard requests

Recurring questions — "where do I find…", "how do I swap…", "which size…" — answered directly. Your team stays for the interesting cases.

02 · Always on

24 / 7 without a night shift

Sunday, 11 PM, the customer is searching. Helpcode answers. Your team sleeps. Monday morning, only what really needs attention is left.

03 · Multilingual

One source. Every language.

You maintain your manual once — in German. The Italian wholesaler gets the answer in Italian, the Polish service partner in Polish. No translation budget.

04 · Stays current

You update the PDF. Helpcode knows.

Update a datasheet in your Drive — the answer to customers updates automatically. No duplicate maintenance. No old versions still being quoted.

Before · after

A Tuesday in support.

×

Before · without helpcode

  • 08:14Customer writes: "Which nozzle fits my XR-200?"
  • 09:02Maria opens Outlook, searches the wiki, finds two hits.
  • 09:24Maria asks the colleague from the workshop.
  • 10:50Maria writes back. 22-line answer.
  • 14:30Customer follows up: "And how do I loosen it?"
Maria today:~ 38 tickets

After · with helpcode

  • 08:14Customer writes: "Which nozzle fits my XR-200?"
  • 08:14Helpcode answers — with steps and a link to the manual.
  • —Customer solves it themselves, no follow-up ticket.
  • 10:30Maria works on the one complaint that really matters today.
  • 15:00Maria leaves early.
Maria today:~ 11 tickets · the important ones

When it pays off

Recognise yourself here?

You're answering the same question for the 50th time.

"What size?", "Where's the serial number?", "When do you deliver?" — Helpcode takes over that loop.

Your knowledge lives in ten folders.

Confluence here, Drive there, three old PDFs on the server. Helpcode understands all of it — you sort nothing.

You sell in five countries.

One knowledge base. Answers in every language your customers speak. Without anyone translating.

EU-hosted servers

Hosted in Frankfurt, GDPR-compliant. Your data never leaves the EU.

GDPR & DPA

Data processing agreement per workspace. No training on your data.

Sourced answers

Every statement links to the document it came from — fully auditable.

FAQ

What customers ask before signing up.

How fast can I get started?

We set up your workspace with you: attach one source, embed the widget, and the first answers arrive in about ten minutes. You don't need a technical team.

What if helpcode doesn't know something?

Then helpcode says so honestly — and hands the request off to your team. "Don't know" beats an invented answer.

Can my competitors see my data?

No. Your data stays strictly isolated. We don't train models on your content, and no other customer sees your answers.

Can I tune helpcode to my brand voice?

Yes. You set tone of voice (formal/informal, brief/detailed), colours and logo. Helpcode then sounds like your team — not an anonymous bot.

For technical readers: what's under the hood

Helpcode combines semantic search with language models (RAG): sources are split into chunks, semantically indexed and re-ranked per request. Answers come only from your content — with source citations.

Hosted in the EU (Frankfurt & Milan). Your data never leaves helpcode. SSO via SAML/OIDC, RBAC, audit log. API for your own sources and channels.

Technical documentation · Security FAQ · GDPR & DPA

Your customer's next question answers itself.

An individual Enterprise offer for your company, set up together with our team.

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EU-hosted · GDPR-compliant · Sources visible