Compliance hub
Compliance — straight answers, in one place
EU AI Act, GDPR, data residency, sub-processors and the DPA — what your DPO, your security team and your procurement will ask, and what helpcode commits to.
eu-ai-act
EU AI Act
The EU AI Act enters into force in phases across 2026. Below is the summary of the clauses that touch an AI customer-support assistant — what is your responsibility as deployer, what is ours as provid…
gdpr
GDPR + AI customer support
GDPR applies whenever an EU resident interacts with your AI assistant. helpcode is designed so the GDPR-compliant path is the default — EU hosting, signed DPA, sub-processor transparency, no training …
data-residency
Data residency
helpcode is hosted in Frankfurt (Germany). Production data — knowledge-base content, conversation transcripts, embeddings — never leaves the EU at rest. In transit, the only egress is to model-provide…
sub-processors
Sub-processors
helpcode publishes a live sub-processor list. Customers are notified 30 days in advance of any addition. Removals are immediate.…
dpa
Data Processing Agreement (DPA)
helpcode publishes its standard Data Processing Agreement and signs it pre-emptively. It covers GDPR art. 28 obligations and references the live sub-processor list. Custom edits available for enterpri…
Also see our trust & security page.