Langdock is excellent for internal employee Q&A. helpcode is customer-facing by design — same RAG plumbing, but built around external trust signals (citations, multi-language, voice, audit log).
Feature comparison
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| helpcode | Langdock | Note | DACH weight | |
|---|---|---|---|---|
| Customer-facing widget | Default | Limited | External UX | DACH 5/5 |
| Voice hotline | Included | No | Inbound voice | DACH 4/5 |
| Source citation per answer | Always | Configurable | Customer trust | DACH 3/5 |
| Multi-language UX | 8 native | 5 | Customer-facing copy | DACH 4/5 |
| Audit log per answer | Default | Optional | AI Act art. 12 | DACH 3/5 |
| Prompt-engineering workbench | Basic | Mature | For internal AI teams | DACH 3/5 |
All these features are on the public price list — no sales call. See pricing →
Choose helpcode if…
- Your AI talks to customers, not employees
- You need a public-facing widget + voice channel
- You serve customers in 4+ European languages
- You need audit-grade attribution for every external answer
Choose Langdock if…
- Your AI is for internal staff (sales enablement, HR, IT helpdesk)
- You want a polished workbench for prompt engineers
- External branding doesn't matter for your use case
What customers who switched say
“Langdock was great for our sales team. For customer support we needed citations, voice, and an EU DPA — helpcode covered all three.”
COO
B2B SaaS · Munich
“We ran both for a month. The deal-breaker was multi-language: helpcode's answers in Italian were noticeably better.”
Head of CX
Heating systems · Bologna
Concepts referenced in this comparison
Langdock is a trademark of its respective owner. helpcode.ai is not affiliated with or endorsed by them. This comparison uses public data only.