Starter
Solo or small team
from€20/user/monthVAT not included
Billed yearly · save 20%
You save €60/yr vs paying monthly
- 1 user seat
- €5 AI token credit / month
- 3 knowledge bases, 3 channels
- API access included
- Platform EU-hosted · AI GDPR-compliant
Pricing
Simple pricing. Scale when you're ready.
Start free. Pay per user, switch billing any time.
GDPR-compliant· EU-hosted· Made in Freiburg
All paid plans start with a 7-day free trial · no credit card required
Business
One AI platform for your whole team
from€79/user/monthVAT not included
Billed yearly · save 20%
You save €240/yr vs paying monthly
- Up to 1,000 users
- All products included
- Unlimited knowledge bases & channels
- SSO, SAML, SCIM
- Platform EU-hosted · AI GDPR-compliant
- Priority email support
Enterprise
Deploy at scale, your way
Custom
Tailored to your contract
- 1,000+ users
- Private cloud or on-prem deployment
- Custom SLA and signed DPA
- Dedicated success manager
- White-label and reselling
Cost calculator
Estimate your monthly bill
Drag the sliders to your typical traffic. We'll tell you which plan fits without overage.
Quick start:
StarterFits
€20/moVAT not included
- €20 seat × 1
- AI tokens estimate €3 (credit €5)
BusinessFits
€79/moVAT not included
- €79 seat × 1
- AI tokens estimate €3 (credit €25)
EnterpriseFits
On request
- Custom seat price — sales-quoted
- AI tokens estimate €3 (credit €100)
Estimates use Sonnet-class pricing with 10% markup. Actual cost is metered per call against the live model_pricing table; check /dashboard/settings/billing for real numbers.
Compare features in detail
What you get and what you give up at each tier.
📞 Voice hotline is a separate paid add-on, never bundled with a base plan. Available on Business and Enterprise — pay-per-minute, sales-quoted. Request a hotline quote →
🇪🇺 The helpcode platform itself is EU-hosted (Frankfurt). All AI models are GDPR-compliant via signed DPA and SCCs; Mistral is the only provider whose inference runs fully on EU infrastructure.
VAT not included
| Feature | Starter | Business | Enterprise |
|---|---|---|---|
| Seats & pricing | |||
| Min seats | 1 | 1 | 10 |
| Max seats | 1 | 1000 | ∞ |
| Price / seat | €20 / mo | €79 / mo | custom |
| Annual discount | −20% | −20% | custom |
| Core capacity | |||
| Knowledge bases | 3 | 10 | ∞ |
| Documents | 100 | 1000 | ∞ |
| Sessions / month | 1000 | 10000 | ∞ |
| Channels | 3 | 10 | ∞ |
| Storage | 1 GB | 10 GB | ∞ |
| Voice hotline (sales add-on) | — | Add-on | Add-on |
| AI & token budget | |||
| Included AI token credit | €5 / mo | €25 / mo | €100+ / mo |
| Choice of OpenAI / Anthropic / Google | ✓ | ✓ | ✓ |
| GDPR-compliant AI models | ✓ | ✓ | ✓ |
| Integrations & access | |||
| REST API | ✓ | ✓ | ✓ |
| Webhooks | ✓ | ✓ | ✓ |
| MCP server tools | — | ✓ | ✓ |
| SSO (SAML / OIDC) | — | ✓ | ✓ |
| SCIM provisioning | — | — | ✓ |
| White-label | — | limited | ✓ |
| Support & SLA | |||
| Email support | ✓ | ✓ | ✓ |
| Priority queue | — | ✓ | ✓ |
| Uptime SLA | — | 99.5% | 99.9% |
| Dedicated CSM | — | — | ✓ |
| Onboarding session | — | group | 1-on-1 |
| Security & compliance | |||
| GDPR compliant | ✓ | ✓ | ✓ |
| EU hosting | ✓ | ✓ | ✓ |
| DPA on request | ✓ | ✓ | ✓ |
| Audit log | — | ✓ | ✓ |
| SSO + SCIM bundled | — | — | ✓ |
| Custom contract | — | — | ✓ |
| On-premises option | — | — | ✓ |
Pricing — answered
Can I get a refund?
Yes — within 14 days of your first paid charge, no questions asked. Email info@helpcode.ai and we'll process it within 1 business day. After 14 days we don't offer pro-rata refunds but you can cancel at any time and keep access until period end.
How does upgrading or downgrading work?
You can switch plans any time from your billing settings. Upgrades take effect immediately and we prorate the difference for the rest of the period. Downgrades take effect at the end of your current billing cycle so you don't lose paid time.
What happens if I go over the included token credit?
Nothing breaks. Overage is metered per call and added to your next monthly invoice as a separate line — provider cost + 10%. You can set a hard cap in /dashboard/settings/billing if you want the service to pause instead of going into overage.
Can I export my data?
Yes — at any time, on every plan. Knowledge bases, conversations, tickets and audit logs export as JSON or CSV from the settings. We retain your data for 30 days after cancellation so you can re-activate or finish migrating; after that it's purged per our DPA.
Trusted by
All prices in EUR, excl. VAT. Annual contracts billed upfront.
FAQ
Frequently asked questions
Everything you need to know before you start. Can't find your answer? Drop us a line.
What is helpcode.ai and what makes it different?
An AI platform that connects your company knowledge. Troubleshooting, KB and Hotline share the same brain. The differentiator is the knowledge layer underneath — hybrid retrieval, custom chunking, domain-tuned embeddings.
What happens when the knowledge base has no answer?
The AI says so, openly. The session is flagged as a gap, escalated to a ticket with the full transcript, and surfaces in the dashboard's Gap detection view so your team can fill it once and answer it forever.
Which languages does helpcode.ai speak?
The dashboard and marketing site are in English, German, Italian, French and Spanish. The AI itself replies in the customer's language regardless of UI locale — including languages we don't ship a UI for.
What if the AI is wrong on a safety-critical case?
Every assistant ships with a domain-tuned safety prompt, automatic escalation triggers for keywords and confidence drops, and the option to gate any answer behind a human-in-the-loop. Citations to source pages mean disagreements are auditable, not opaque.
How does helpcode.ai integrate with my existing systems?
Native connectors for SharePoint, Drive, Confluence and Notion; a versioned REST API with signed webhooks; and AnythingMCP to wrap any REST API as an MCP server in minutes.
Why did you build AnythingMCP and is it really open source?
Yes — Source Available under BSL-1.1, self-hostable on GitHub. We built it because between models and your ERP/CRM/ticketing sits the gap where most AI projects fail — that should be table stakes, not a vendor moat.
What does it cost?
Trial is free. Starter is €20/user/month yearly or €25 monthly. Business is €79/user/month yearly or €99 monthly. Enterprise is custom — for 1,000+ users, dedicated deployment, or white-label.
Can I white-label helpcode.ai?
Yes. The chat widget, the dashboard and the email templates can all be re-branded with your name, your colours and your domain. Reseller margins are negotiated case by case.
More questions? Email us at info@helpcode.ai