Trial
Perfect for getting started
Free
7 days · no credit card
- €5 AI model credits included
- Test all platform features
- Invite up to 3 team members
- Connect one knowledge base
Pricing
Simple pricing. Scale when you're ready.
Start free. Pay per user, switch billing any time.
Business
One AI platform for your whole team
€40/user/month
Billed yearly · save 20%
- Up to 1,000 users
- All products included
- Unlimited knowledge bases & channels
- SSO, SAML, SCIM
- EU hosting · GDPR-ready
- Priority email support
Enterprise
Deploy at scale, your way
Custom
Tailored to your contract
- 1,000+ users
- Private cloud or on-prem deployment
- Custom SLA and signed DPA
- Dedicated success manager
- White-label and reselling
Deployable on any infrastructure
Managed, private cloud or on-premises
All prices in EUR, excl. VAT. Annual contracts billed upfront.
FAQ
Frequently asked questions
Everything you need to know before you start. Can't find your answer? Drop us a line.
What is helpcode.ai and what makes it different?
An AI platform that connects your company knowledge. Troubleshooting, KB and Hotline share the same brain. The differentiator is the knowledge layer underneath — hybrid retrieval, custom chunking, domain-tuned embeddings.
What happens when the knowledge base has no answer?
The AI says so, openly. The session is flagged as a gap, escalated to a ticket with the full transcript, and surfaces in the dashboard's Gap detection view so your team can fill it once and answer it forever.
Which languages does helpcode.ai speak?
The dashboard and marketing site are in English, German, Italian, French and Spanish. The AI itself replies in the customer's language regardless of UI locale — including languages we don't ship a UI for.
What if the AI is wrong on a safety-critical case?
Every assistant ships with a domain-tuned safety prompt, automatic escalation triggers for keywords and confidence drops, and the option to gate any answer behind a human-in-the-loop. Citations to source pages mean disagreements are auditable, not opaque.
How does helpcode.ai integrate with my existing systems?
Native connectors for SharePoint, Drive, Confluence and Notion; a versioned REST API with signed webhooks; and AnythingMCP to wrap any REST API as an MCP server in minutes.
Why did you build AnythingMCP and is it really open source?
Yes — Source Available under BSL-1.1, self-hostable on GitHub. We built it because between models and your ERP/CRM/ticketing sits the gap where most AI projects fail — that should be table stakes, not a vendor moat.
What does it cost?
Trial is free. Business starts at €40/user/month (yearly) or €50 (monthly). Enterprise is custom — for 1,000+ users, dedicated deployment, or white-label.
Can I white-label helpcode.ai?
Yes. The chat widget, the dashboard and the email templates can all be re-branded with your name, your colours and your domain. Reseller margins are negotiated case by case.
More questions? Email us at info@helpcode.ai