01
Multi-agent orchestrator
Inspired by how Claude Code works: a planner agent invokes specialised agents (search, data, tool, web) in parallel and synthesises the answer.
AI support for burglar and fire alarm panels
No more 3am false alarms paid by the customer
False alarms cost the customer real money and erode trust. helpcode.ai walks them through panel resets, low-battery, sensor faults and zone bypasses, before the alarm-receiving centre dispatches.
€000s/yr
False-alarm fees avoided
75%
Customer self-resolution
-30%
ARC dispatch reduction
The problem
- False alarms invoiced to the customer = churn
- Sensor faults misdiagnosed as intrusion
- Communicator failures mean true alarms missed
What changes with helpcode.ai
- Customer clears false alarms themselves
- Sensor faults isolated remotely
- Communicator paths verified end-to-end
What you get
Panel reset and low-battery walkthroughs
Zone diagnostics for PIR, glass-break, magnetic contact
Communicator (GSM/IP) failure triage
Documents every false-alarm root cause
Capabilities
Built on a modern AI stack
Every detail engineered for accuracy, speed and trust — with full control over your data.
02
Semantic reranker + citations
Hybrid retrieval with a reranker model. Every claim links back to the source document and the exact page.
03
Decision-tree generator
Troubleshooting trees are generated automatically from your knowledge base, then refined with real interactions.
04
Live handoff and tickets
Sessions can hand off to a human operator at any time, and auto-escalate to tickets when the AI is uncertain.
05
Continuous retraining
Feedback loop with star ratings, outcome labels and gap detection. Knowledge improves week after week.
06
Data connectors
Sync content from SharePoint, Google Drive, Confluence and Notion. Schedule, scope and credentials per source.
07
Webhooks and REST API
Every platform action is exposed via a versioned REST API and signed webhooks (X-Helpcode-Signature, replay-safe).
08
Embeddable widget + QR
Drop a script tag on any site or print a QR code on the device — a single line, full white-label support.
09
GDPR-ready
EU hosting, per-organisation data isolation, encryption at rest, data export and erasure flows out of the box.
Related use cases
Coffee machines
Self-service troubleshooting with QR codes on each unit. Descaling guides, error code resolution, spare parts identification.
Consumer electronics
Interactive setup wizards, multi-language by default, integrated with warranty + RMA flow.
Home appliances
Washing machines, ovens, dishwashers — guided fault isolation before a technician is dispatched.
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