01
Multi-agent orchestrator
Inspired by how Claude Code works: a planner agent invokes specialised agents (search, data, tool, web) in parallel and synthesises the answer.
AI support for lawn mowers, trimmers, blowers
Seasonal customer support without seasonal headcount
Spring season triples your inbound volume on the same machines. helpcode.ai handles starting issues, blade replacement, battery questions, oil & filter changes — at 3am.
3x
Seasonal call peak absorbed
78%
Self-service resolution
24/7
After-hours coverage
The problem
- Seasonal volume spikes overwhelm small support teams
- Won't-start questions all need the same 5 checks
- Spare-part lookup is slow and error-prone
What changes with helpcode.ai
- Customers get answers Saturday morning
- Maintenance schedule pushed via the AI proactively
- Spare-part orders pre-validated before they hit the dealer
What you get
Won't-start, won't-cut, battery and charger diagnostics
Maintenance reminders by season and runtime hours
Spare-part identification with diagrams
Extends warranty self-service into off-hours
Capabilities
Built on a modern AI stack
Every detail engineered for accuracy, speed and trust — with full control over your data.
02
Semantic reranker + citations
Hybrid retrieval with a reranker model. Every claim links back to the source document and the exact page.
03
Decision-tree generator
Troubleshooting trees are generated automatically from your knowledge base, then refined with real interactions.
04
Live handoff and tickets
Sessions can hand off to a human operator at any time, and auto-escalate to tickets when the AI is uncertain.
05
Continuous retraining
Feedback loop with star ratings, outcome labels and gap detection. Knowledge improves week after week.
06
Data connectors
Sync content from SharePoint, Google Drive, Confluence and Notion. Schedule, scope and credentials per source.
07
Webhooks and REST API
Every platform action is exposed via a versioned REST API and signed webhooks (X-Helpcode-Signature, replay-safe).
08
Embeddable widget + QR
Drop a script tag on any site or print a QR code on the device — a single line, full white-label support.
09
GDPR-ready
EU hosting, per-organisation data isolation, encryption at rest, data export and erasure flows out of the box.
Related use cases
Coffee machines
Self-service troubleshooting with QR codes on each unit. Descaling guides, error code resolution, spare parts identification.
Consumer electronics
Interactive setup wizards, multi-language by default, integrated with warranty + RMA flow.
Home appliances
Washing machines, ovens, dishwashers — guided fault isolation before a technician is dispatched.
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