01
Multi-agent orchestrator
Inspired by how Claude Code works: a planner agent invokes specialised agents (search, data, tool, web) in parallel and synthesises the answer.
AI support for boilers, burners, radiators
No heat at 6am — solved before the installer arrives
Cold radiators, error code on the boiler, low pressure — most heating problems are operator-fixable if someone walks them through it. helpcode.ai is that someone, in any language, on a phone, at 6am.
65%
No-heat calls resolved
< 30s
Time to first guidance
20+
Brands covered
The problem
- Cold-snap call volume drowns the support line
- Same 5 fixes asked over and over
- Wrong boiler model paged means wasted callout
What changes with helpcode.ai
- Customer fixes pressure or bleeding themselves
- Engineer dispatched with the right part for the right model
- Service contract upsell during the conversation
What you get
No-heat triage in plain language
Boiler error-code lookup (Vaillant, Viessmann, Buderus, Worcester…)
Pressure / bleeding / circulator-pump checks step by step
Routes to a heating engineer with full diagnostic context
Capabilities
Built on a modern AI stack
Every detail engineered for accuracy, speed and trust — with full control over your data.
02
Semantic reranker + citations
Hybrid retrieval with a reranker model. Every claim links back to the source document and the exact page.
03
Decision-tree generator
Troubleshooting trees are generated automatically from your knowledge base, then refined with real interactions.
04
Live handoff and tickets
Sessions can hand off to a human operator at any time, and auto-escalate to tickets when the AI is uncertain.
05
Continuous retraining
Feedback loop with star ratings, outcome labels and gap detection. Knowledge improves week after week.
06
Data connectors
Sync content from SharePoint, Google Drive, Confluence and Notion. Schedule, scope and credentials per source.
07
Webhooks and REST API
Every platform action is exposed via a versioned REST API and signed webhooks (X-Helpcode-Signature, replay-safe).
08
Embeddable widget + QR
Drop a script tag on any site or print a QR code on the device — a single line, full white-label support.
09
GDPR-ready
EU hosting, per-organisation data isolation, encryption at rest, data export and erasure flows out of the box.
Related use cases
Coffee machines
Self-service troubleshooting with QR codes on each unit. Descaling guides, error code resolution, spare parts identification.
Consumer electronics
Interactive setup wizards, multi-language by default, integrated with warranty + RMA flow.
Home appliances
Washing machines, ovens, dishwashers — guided fault isolation before a technician is dispatched.
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