01
Multi-agent orchestrator
Inspired by how Claude Code works: a planner agent invokes specialised agents (search, data, tool, web) in parallel and synthesises the answer.
AI support for pool pumps, filters, chemistry
Crystal-clear pools without the weekend service call
Cloudy water, pH off, pump cavitating, salt cell error — pool customers expect immediate guidance, not a weekday-only hotline. helpcode.ai answers, with chemistry maths and equipment know-how.
70%
Weekend calls deflected
90%
Water-balance issues solved
15+
Brands covered
The problem
- Pool customers panic on weekends
- Wrong chemistry advice is a real safety issue
- Pump and filter diagnostics need pictures and patience
What changes with helpcode.ai
- Customers fix water balance themselves on Saturday
- Safety-critical chemistry steps gated behind explicit warnings
- Service team focuses on installations, not phone triage
What you get
Water-balance maths (pH, alkalinity, chlorine, CYA) in plain language
Pump and filter diagnostics with seasonal context
Salt cell, heat pump, robot cleaner brand-specific help
Safety guardrails for chemical handling
Capabilities
Built on a modern AI stack
Every detail engineered for accuracy, speed and trust — with full control over your data.
02
Semantic reranker + citations
Hybrid retrieval with a reranker model. Every claim links back to the source document and the exact page.
03
Decision-tree generator
Troubleshooting trees are generated automatically from your knowledge base, then refined with real interactions.
04
Live handoff and tickets
Sessions can hand off to a human operator at any time, and auto-escalate to tickets when the AI is uncertain.
05
Continuous retraining
Feedback loop with star ratings, outcome labels and gap detection. Knowledge improves week after week.
06
Data connectors
Sync content from SharePoint, Google Drive, Confluence and Notion. Schedule, scope and credentials per source.
07
Webhooks and REST API
Every platform action is exposed via a versioned REST API and signed webhooks (X-Helpcode-Signature, replay-safe).
08
Embeddable widget + QR
Drop a script tag on any site or print a QR code on the device — a single line, full white-label support.
09
GDPR-ready
EU hosting, per-organisation data isolation, encryption at rest, data export and erasure flows out of the box.
Related use cases
Coffee machines
Self-service troubleshooting with QR codes on each unit. Descaling guides, error code resolution, spare parts identification.
Consumer electronics
Interactive setup wizards, multi-language by default, integrated with warranty + RMA flow.
Home appliances
Washing machines, ovens, dishwashers — guided fault isolation before a technician is dispatched.
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