01
Multi-agent orchestrator
Inspired by how Claude Code works: a planner agent invokes specialised agents (search, data, tool, web) in parallel and synthesises the answer.
AI support for smoke and CO detectors
No more 3am chirps without sleep loss
A chirping smoke detector at 3am is the most universal home support call. helpcode.ai identifies the model, explains the chirp pattern, walks through battery, dust and end-of-life — without paging a fire-safety pro.
90%
Customer self-resolution
60%
Fire-safety calls deflected
15+
Brands covered
The problem
- Customers call fire safety for chirping detectors
- Wrong battery type bought again and again
- End-of-life confused with battery dead
What changes with helpcode.ai
- Customer silences the chirp themselves
- Replacement bought correctly the first time
- End-of-life understood and proactively managed
What you get
Chirp-pattern decoder for major brands
Battery, dust and silicone-spider diagnostics
End-of-life identification with replacement guide
Wired/interconnected system support
Capabilities
Built on a modern AI stack
Every detail engineered for accuracy, speed and trust — with full control over your data.
02
Semantic reranker + citations
Hybrid retrieval with a reranker model. Every claim links back to the source document and the exact page.
03
Decision-tree generator
Troubleshooting trees are generated automatically from your knowledge base, then refined with real interactions.
04
Live handoff and tickets
Sessions can hand off to a human operator at any time, and auto-escalate to tickets when the AI is uncertain.
05
Continuous retraining
Feedback loop with star ratings, outcome labels and gap detection. Knowledge improves week after week.
06
Data connectors
Sync content from SharePoint, Google Drive, Confluence and Notion. Schedule, scope and credentials per source.
07
Webhooks and REST API
Every platform action is exposed via a versioned REST API and signed webhooks (X-Helpcode-Signature, replay-safe).
08
Embeddable widget + QR
Drop a script tag on any site or print a QR code on the device — a single line, full white-label support.
09
GDPR-ready
EU hosting, per-organisation data isolation, encryption at rest, data export and erasure flows out of the box.
Related use cases
Coffee machines
Self-service troubleshooting with QR codes on each unit. Descaling guides, error code resolution, spare parts identification.
Consumer electronics
Interactive setup wizards, multi-language by default, integrated with warranty + RMA flow.
Home appliances
Washing machines, ovens, dishwashers — guided fault isolation before a technician is dispatched.
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