01
Multi-agent orchestrator
Inspired by how Claude Code works: a planner agent invokes specialised agents (search, data, tool, web) in parallel and synthesises the answer.
AI support for washing machines and dryers
Flooded floors and cancelled cycles, solved at home
Door won't open, no spin, error code on the display, water on the floor — washing-machine problems are urgent and emotional. helpcode.ai talks the customer through diagnosis and recovery in minutes.
-45%
Field service tickets
80%
Customer self-resolution
20+
Brands covered
The problem
- Stuck door means a wet load and a frustrated customer
- Same 5 fixes asked across all brands
- Water-on-floor needs a safety-aware response
What changes with helpcode.ai
- Customer empties the drain pump themselves
- Door unlock procedure walked through safely
- Engineer dispatched with the right part on the first try
What you get
Error-code lookup by brand and model
Door lock, drain pump, pressure-switch diagnostics
No-spin and imbalance recovery walkthroughs
Water-on-floor triage with safety guardrails
Capabilities
Built on a modern AI stack
Every detail engineered for accuracy, speed and trust — with full control over your data.
02
Semantic reranker + citations
Hybrid retrieval with a reranker model. Every claim links back to the source document and the exact page.
03
Decision-tree generator
Troubleshooting trees are generated automatically from your knowledge base, then refined with real interactions.
04
Live handoff and tickets
Sessions can hand off to a human operator at any time, and auto-escalate to tickets when the AI is uncertain.
05
Continuous retraining
Feedback loop with star ratings, outcome labels and gap detection. Knowledge improves week after week.
06
Data connectors
Sync content from SharePoint, Google Drive, Confluence and Notion. Schedule, scope and credentials per source.
07
Webhooks and REST API
Every platform action is exposed via a versioned REST API and signed webhooks (X-Helpcode-Signature, replay-safe).
08
Embeddable widget + QR
Drop a script tag on any site or print a QR code on the device — a single line, full white-label support.
09
GDPR-ready
EU hosting, per-organisation data isolation, encryption at rest, data export and erasure flows out of the box.
Related use cases
Coffee machines
Self-service troubleshooting with QR codes on each unit. Descaling guides, error code resolution, spare parts identification.
Consumer electronics
Interactive setup wizards, multi-language by default, integrated with warranty + RMA flow.
Home appliances
Washing machines, ovens, dishwashers — guided fault isolation before a technician is dispatched.
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