A · Agents · attribution · automation

Agent

AI system that executes multi-step actions, not just answers a question.

In one sentence

An Agent is an AI system that plans and executes a sequence of actions — calling tools, querying APIs, writing files — to satisfy a user goal that cannot be solved by a single model response.

When it matters

When the task spans multiple steps (look up the manual, check the warranty status, draft the email) and a chatbot-style one-shot reply is not enough.

A real-world example

In helpcode Hotline, an Agent can take a voice call, look up the customer in your CRM, check the open service ticket, and draft a follow-up SMS — all in the same conversation.

Curated by helpcode research team · Last reviewed 2026-05-22