K · Knowledge base

Knowledge base

A curated, retrievable collection of authoritative documents for an AI assistant.

In one sentence

A knowledge base (KB) is a curated and continuously updated collection of authoritative documents — manuals, bulletins, regulations, internal procedures — exposed to an AI assistant via retrieval, so its answers are grounded.

When it matters

Whenever answers must trace to a citable source — i.e. always in B2B technical support.

A real-world example

helpcode KB ingests PDF, DOCX, HTML, video transcripts and structured XML. Multi-tenant by design — your manuals never train a shared model.

Curated by helpcode research team · Last reviewed 2026-05-22