S · Sub-processor · session handoff

Session handoff

Passing a conversation from an AI to a human agent with full context.

In one sentence

Session handoff is the transfer of an in-progress AI conversation to a human agent (or another AI), carrying with it the full transcript, retrieved citations and any structured data the AI captured.

When it matters

Always — handing off without context destroys the customer’s trust ("you already told us!").

A real-world example

When a helpcode conversation hits the automation gap, the handoff to a human includes the transcript, the model + serial captured, and the relevant manual page already opened.

Curated by helpcode research team · Last reviewed 2026-05-22