01
Multi-agent orchestrator
Inspired by how Claude Code works: a planner agent invokes specialised agents (search, data, tool, web) in parallel and synthesises the answer.
AI support for BMS / GLT
Building management systems, decoded for the floor team
BACnet, KNX, Modbus, proprietary GLT — the building automation stack is a lot to keep in your head. helpcode.ai gives the on-site team the right point reference, the right sequence diagram and the right escalation path.
-50%
Mean time to fault isolation
BACnet, KNX, Modbus
Protocols supported
40+
Manufacturer schemas
The problem
- Cross-system faults take hours to localise
- Each manufacturer uses different point conventions
- Senior commissioning engineers paged for routine alarms
What changes with helpcode.ai
- On-site team isolates the system in minutes
- Sequence-of-operations narrated in real time
- Senior engineers consulted only when truly needed
What you get
Point-name lookup across BACnet/KNX/Modbus
Sequence-of-operations explained in plain language
Alarm interpretation with manufacturer-specific context
Integration-aware (heating, ventilation, lighting, security)
Capabilities
Built on a modern AI stack
Every detail engineered for accuracy, speed and trust — with full control over your data.
02
Semantic reranker + citations
Hybrid retrieval with a reranker model. Every claim links back to the source document and the exact page.
03
Decision-tree generator
Troubleshooting trees are generated automatically from your knowledge base, then refined with real interactions.
04
Live handoff and tickets
Sessions can hand off to a human operator at any time, and auto-escalate to tickets when the AI is uncertain.
05
Continuous retraining
Feedback loop with star ratings, outcome labels and gap detection. Knowledge improves week after week.
06
Data connectors
Sync content from SharePoint, Google Drive, Confluence and Notion. Schedule, scope and credentials per source.
07
Webhooks and REST API
Every platform action is exposed via a versioned REST API and signed webhooks (X-Helpcode-Signature, replay-safe).
08
Embeddable widget + QR
Drop a script tag on any site or print a QR code on the device — a single line, full white-label support.
09
GDPR-ready
EU hosting, per-organisation data isolation, encryption at rest, data export and erasure flows out of the box.
Related use cases
HVAC
Diagnostics for chillers, boilers and ventilation. Schematic search across PDFs, voice-first for hands-busy work.
Heat pumps
Installation guidance, error code lookup, refrigerant safety procedures, compliance audit trails.
Facility management
Tenant incident reporting via chat, voice or QR, with auto-routing to your CMMS.
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