01
Multi-agent orchestrator
Inspired by how Claude Code works: a planner agent invokes specialised agents (search, data, tool, web) in parallel and synthesises the answer.
AI support for HVAC
Faster on-site diagnostics for chillers, boilers and ventilation
Technicians find the right manual, the right schematic and the right past case in seconds. Voice-first for hands-busy work, multi-language by default.
-45%
Avg. on-site diagnostic time
100%
Documents reachable offline
5 langs
Multi-language coverage
The problem
- Schematics buried in 200-page PDFs
- Senior engineers paged for routine errors
- Audit trail reconstructed manually after each visit
What changes with helpcode.ai
- Field engineers walk through schematics by voice
- Past similar cases surface instantly
- Every intervention exports a structured report
What you get
Voice-first interface for hands-busy maintenance
Schematic search across PDF manuals, with citations
Compliance-ready audit trail for every intervention
Live handoff to a senior engineer when needed
Capabilities
Built on a modern AI stack
Every detail engineered for accuracy, speed and trust — with full control over your data.
02
Semantic reranker + citations
Hybrid retrieval with a reranker model. Every claim links back to the source document and the exact page.
03
Decision-tree generator
Troubleshooting trees are generated automatically from your knowledge base, then refined with real interactions.
04
Live handoff and tickets
Sessions can hand off to a human operator at any time, and auto-escalate to tickets when the AI is uncertain.
05
Continuous retraining
Feedback loop with star ratings, outcome labels and gap detection. Knowledge improves week after week.
06
Data connectors
Sync content from SharePoint, Google Drive, Confluence and Notion. Schedule, scope and credentials per source.
07
Webhooks and REST API
Every platform action is exposed via a versioned REST API and signed webhooks (X-Helpcode-Signature, replay-safe).
08
Embeddable widget + QR
Drop a script tag on any site or print a QR code on the device — a single line, full white-label support.
09
GDPR-ready
EU hosting, per-organisation data isolation, encryption at rest, data export and erasure flows out of the box.
Related use cases
Heat pumps
Installation guidance, error code lookup, refrigerant safety procedures, compliance audit trails.
Facility management
Tenant incident reporting via chat, voice or QR, with auto-routing to your CMMS.
Locks and access
Programming sequences, lockout-recovery procedures and on-site technician guidance.
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