01
Multi-agent orchestrator
Inspired by how Claude Code works: a planner agent invokes specialised agents (search, data, tool, web) in parallel and synthesises the answer.
AI support for building operations
Tenants self-serve before the property manager picks up
Heating doesn't work, lift stuck, water leak — tenants call you. helpcode.ai triages the request, pinpoints the building system, dispatches the right contractor, and keeps the tenant informed.
55%
Calls deflected from PM
92%
Contractor dispatch accuracy
5+
Languages supported
The problem
- Property managers spend their day on triage calls
- Wrong contractor dispatched costs a second visit
- Tenants in 5 languages, support in 1
What changes with helpcode.ai
- Tenants get answers and dispatch confirmation in seconds
- Right contractor arrives on the first try
- PM team focuses on contract management, not call answering
What you get
Triage by building, floor, unit and system in seconds
Auto-dispatch to the right service partner with context
Multi-language for diverse tenant populations
Compliance-ready log per building and per intervention
Capabilities
Built on a modern AI stack
Every detail engineered for accuracy, speed and trust — with full control over your data.
02
Semantic reranker + citations
Hybrid retrieval with a reranker model. Every claim links back to the source document and the exact page.
03
Decision-tree generator
Troubleshooting trees are generated automatically from your knowledge base, then refined with real interactions.
04
Live handoff and tickets
Sessions can hand off to a human operator at any time, and auto-escalate to tickets when the AI is uncertain.
05
Continuous retraining
Feedback loop with star ratings, outcome labels and gap detection. Knowledge improves week after week.
06
Data connectors
Sync content from SharePoint, Google Drive, Confluence and Notion. Schedule, scope and credentials per source.
07
Webhooks and REST API
Every platform action is exposed via a versioned REST API and signed webhooks (X-Helpcode-Signature, replay-safe).
08
Embeddable widget + QR
Drop a script tag on any site or print a QR code on the device — a single line, full white-label support.
09
GDPR-ready
EU hosting, per-organisation data isolation, encryption at rest, data export and erasure flows out of the box.
Related use cases
HVAC
Diagnostics for chillers, boilers and ventilation. Schematic search across PDFs, voice-first for hands-busy work.
Heat pumps
Installation guidance, error code lookup, refrigerant safety procedures, compliance audit trails.
Facility management
Tenant incident reporting via chat, voice or QR, with auto-routing to your CMMS.
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