01
Multi-agent orchestrator
Inspired by how Claude Code works: a planner agent invokes specialised agents (search, data, tool, web) in parallel and synthesises the answer.
AI support for combi ovens, fryers, dishwashers
Keep the kitchen running through service hours
A broken combi oven at 7pm costs you the whole evening service. helpcode.ai talks the head chef through error codes, pump issues, descaling and HACCP-safe interventions before you lose the night.
60%
Service-time issues recovered
45%
Technician callouts avoided
100%
HACCP-safe paths
The problem
- Equipment failures during peak service kill revenue
- Out-of-hours technician callouts are eye-wateringly expensive
- Food-safety rules limit what staff can do
What changes with helpcode.ai
- Head chef walks the AI through a fix in 4 minutes
- Technician arrives the next morning with the right part
- Audit trail for HACCP compliance generated automatically
What you get
Voice-first for hands-busy staff in noisy kitchens
Error-code lookup for major brands (Rational, Hobart, Winterhalter…)
HACCP-aware: never advises a fix that breaks food-safety
Routes to a real technician with full context if escalated
Capabilities
Built on a modern AI stack
Every detail engineered for accuracy, speed and trust — with full control over your data.
02
Semantic reranker + citations
Hybrid retrieval with a reranker model. Every claim links back to the source document and the exact page.
03
Decision-tree generator
Troubleshooting trees are generated automatically from your knowledge base, then refined with real interactions.
04
Live handoff and tickets
Sessions can hand off to a human operator at any time, and auto-escalate to tickets when the AI is uncertain.
05
Continuous retraining
Feedback loop with star ratings, outcome labels and gap detection. Knowledge improves week after week.
06
Data connectors
Sync content from SharePoint, Google Drive, Confluence and Notion. Schedule, scope and credentials per source.
07
Webhooks and REST API
Every platform action is exposed via a versioned REST API and signed webhooks (X-Helpcode-Signature, replay-safe).
08
Embeddable widget + QR
Drop a script tag on any site or print a QR code on the device — a single line, full white-label support.
09
GDPR-ready
EU hosting, per-organisation data isolation, encryption at rest, data export and erasure flows out of the box.
Related use cases
Power tools
Battery diagnostics, calibration walkthroughs, warranty + RMA flow integration.
Printers & copiers
90% of printer problems are trivial — paper jam, toner, network. Guided self-service avoids the IT ticket.
Ventilation
Air-handling units, heat-recovery, kitchen extract. Filter, fault and commissioning support.
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