01
Multi-agent orchestrator
Inspired by how Claude Code works: a planner agent invokes specialised agents (search, data, tool, web) in parallel and synthesises the answer.
AI support for AHUs, MVHR, kitchen extract
Filter changes, fault codes and commissioning, made simple
Dirty filters, frozen heat-exchangers, controller fault codes — ventilation systems are simple in theory, fiddly in practice. Walk the building manager through every routine task and most fault codes.
+40%
Filter changes done on time
70%
Fault-code resolution
100%
Compliance audit pass rate
The problem
- Filter changes missed → IAQ degradation
- Frost faults frequent in winter
- Commissioning paperwork lost between contractors
What changes with helpcode.ai
- Filter change reminders pushed proactively
- Frost faults solved before they trigger downtime
- Commissioning sign-off is digital and traceable
What you get
Filter change schedule by AHU model and runtime
Heat-exchanger frost-protection diagnostics
Commissioning checklists with traceable sign-off
Routes to the right specialist when needed
Capabilities
Built on a modern AI stack
Every detail engineered for accuracy, speed and trust — with full control over your data.
02
Semantic reranker + citations
Hybrid retrieval with a reranker model. Every claim links back to the source document and the exact page.
03
Decision-tree generator
Troubleshooting trees are generated automatically from your knowledge base, then refined with real interactions.
04
Live handoff and tickets
Sessions can hand off to a human operator at any time, and auto-escalate to tickets when the AI is uncertain.
05
Continuous retraining
Feedback loop with star ratings, outcome labels and gap detection. Knowledge improves week after week.
06
Data connectors
Sync content from SharePoint, Google Drive, Confluence and Notion. Schedule, scope and credentials per source.
07
Webhooks and REST API
Every platform action is exposed via a versioned REST API and signed webhooks (X-Helpcode-Signature, replay-safe).
08
Embeddable widget + QR
Drop a script tag on any site or print a QR code on the device — a single line, full white-label support.
09
GDPR-ready
EU hosting, per-organisation data isolation, encryption at rest, data export and erasure flows out of the box.
Related use cases
Power tools
Battery diagnostics, calibration walkthroughs, warranty + RMA flow integration.
Printers & copiers
90% of printer problems are trivial — paper jam, toner, network. Guided self-service avoids the IT ticket.
Commercial kitchen
Combi ovens, fryers, dishwashers. Voice-first for noisy kitchens, HACCP-aware.
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