01
Multi-agent orchestrator
Inspired by how Claude Code works: a planner agent invokes specialised agents (search, data, tool, web) in parallel and synthesises the answer.
AI support for power tools
Keep job sites running with self-service diagnostics
Battery, motor, calibration — the most common power-tool issues are solved on-site with a QR scan, before a technician is dispatched.
-55%
Job-site downtime
70%
On-site self-resolution
> 95%
Spare-parts ID accuracy
The problem
- Cordless batteries die unpredictably
- Calibration drifts after rough transport
- Spare-parts identification is brittle
What changes with helpcode.ai
- Battery health check from the user's phone
- AI walks calibration steps with the user
- Spare-parts ID with photo + serial number
What you get
Battery and motor diagnostics in under 2 minutes
Calibration walkthroughs with photo verification
Warranty and RMA flow integration
Spare-parts identification with stock check
Capabilities
Built on a modern AI stack
Every detail engineered for accuracy, speed and trust — with full control over your data.
02
Semantic reranker + citations
Hybrid retrieval with a reranker model. Every claim links back to the source document and the exact page.
03
Decision-tree generator
Troubleshooting trees are generated automatically from your knowledge base, then refined with real interactions.
04
Live handoff and tickets
Sessions can hand off to a human operator at any time, and auto-escalate to tickets when the AI is uncertain.
05
Continuous retraining
Feedback loop with star ratings, outcome labels and gap detection. Knowledge improves week after week.
06
Data connectors
Sync content from SharePoint, Google Drive, Confluence and Notion. Schedule, scope and credentials per source.
07
Webhooks and REST API
Every platform action is exposed via a versioned REST API and signed webhooks (X-Helpcode-Signature, replay-safe).
08
Embeddable widget + QR
Drop a script tag on any site or print a QR code on the device — a single line, full white-label support.
09
GDPR-ready
EU hosting, per-organisation data isolation, encryption at rest, data export and erasure flows out of the box.
Related use cases
Printers & copiers
90% of printer problems are trivial — paper jam, toner, network. Guided self-service avoids the IT ticket.
Commercial kitchen
Combi ovens, fryers, dishwashers. Voice-first for noisy kitchens, HACCP-aware.
Ventilation
Air-handling units, heat-recovery, kitchen extract. Filter, fault and commissioning support.
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