01
Multi-agent orchestrator
Inspired by how Claude Code works: a planner agent invokes specialised agents (search, data, tool, web) in parallel and synthesises the answer.
AI support for elevators
Inspection workflows and emergency runbooks
Cut elevator downtime with structured inspection workflows, instant fault diagnosis and emergency-response runbooks technicians can read on the move.
-40%
Cabin downtime
-60%
Inspection-to-report time
> 95%
Documentation completeness
The problem
- Inspections produce inconsistent reports
- Emergency runbooks live in dusty binders
- Service history fragmented by vendor
What changes with helpcode.ai
- Standard inspection checklists per system
- Emergency runbooks accessible on phone
- Service history exported for audits
What you get
Structured inspection workflows with photo evidence
Fault diagnosis with manufacturer-specific context
Emergency-response runbooks
Service history per cabin and shaft
Capabilities
Built on a modern AI stack
Every detail engineered for accuracy, speed and trust — with full control over your data.
02
Semantic reranker + citations
Hybrid retrieval with a reranker model. Every claim links back to the source document and the exact page.
03
Decision-tree generator
Troubleshooting trees are generated automatically from your knowledge base, then refined with real interactions.
04
Live handoff and tickets
Sessions can hand off to a human operator at any time, and auto-escalate to tickets when the AI is uncertain.
05
Continuous retraining
Feedback loop with star ratings, outcome labels and gap detection. Knowledge improves week after week.
06
Data connectors
Sync content from SharePoint, Google Drive, Confluence and Notion. Schedule, scope and credentials per source.
07
Webhooks and REST API
Every platform action is exposed via a versioned REST API and signed webhooks (X-Helpcode-Signature, replay-safe).
08
Embeddable widget + QR
Drop a script tag on any site or print a QR code on the device — a single line, full white-label support.
09
GDPR-ready
EU hosting, per-organisation data isolation, encryption at rest, data export and erasure flows out of the box.
Related use cases
HVAC
Diagnostics for chillers, boilers and ventilation. Schematic search across PDFs, voice-first for hands-busy work.
Heat pumps
Installation guidance, error code lookup, refrigerant safety procedures, compliance audit trails.
Facility management
Tenant incident reporting via chat, voice or QR, with auto-routing to your CMMS.
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