01
Multi-agent orchestrator
Inspired by how Claude Code works: a planner agent invokes specialised agents (search, data, tool, web) in parallel and synthesises the answer.
AI support for treadmills, bikes, strength machines
Keep the gym floor open through every shift
A broken treadmill is a sign on the equipment and a member complaint. helpcode.ai helps the gym attendant clear console errors, belt issues, magnetic resistance faults — without escalating to the OEM.
+12%
Equipment uptime
-40%
OEM tickets opened
+30%
Maintenance schedule adherence
The problem
- Broken equipment = visible member complaints
- OEM service contracts price every callout high
- Maintenance schedules ignored on busy days
What changes with helpcode.ai
- Gym attendant solves common issues in minutes
- OEM consulted only for warranty-protected work
- Maintenance reminders pushed proactively
What you get
Console error and software-update assistance
Belt tension, alignment and lubrication walkthroughs
Resistance, magnet, sensor diagnostics
Brand-aware (Technogym, Life Fitness, Precor, Matrix, …)
Capabilities
Built on a modern AI stack
Every detail engineered for accuracy, speed and trust — with full control over your data.
02
Semantic reranker + citations
Hybrid retrieval with a reranker model. Every claim links back to the source document and the exact page.
03
Decision-tree generator
Troubleshooting trees are generated automatically from your knowledge base, then refined with real interactions.
04
Live handoff and tickets
Sessions can hand off to a human operator at any time, and auto-escalate to tickets when the AI is uncertain.
05
Continuous retraining
Feedback loop with star ratings, outcome labels and gap detection. Knowledge improves week after week.
06
Data connectors
Sync content from SharePoint, Google Drive, Confluence and Notion. Schedule, scope and credentials per source.
07
Webhooks and REST API
Every platform action is exposed via a versioned REST API and signed webhooks (X-Helpcode-Signature, replay-safe).
08
Embeddable widget + QR
Drop a script tag on any site or print a QR code on the device — a single line, full white-label support.
09
GDPR-ready
EU hosting, per-organisation data isolation, encryption at rest, data export and erasure flows out of the box.
Related use cases
Power tools
Battery diagnostics, calibration walkthroughs, warranty + RMA flow integration.
Printers & copiers
90% of printer problems are trivial — paper jam, toner, network. Guided self-service avoids the IT ticket.
Commercial kitchen
Combi ovens, fryers, dishwashers. Voice-first for noisy kitchens, HACCP-aware.
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