01
Multi-agent orchestrator
Inspired by how Claude Code works: a planner agent invokes specialised agents (search, data, tool, web) in parallel and synthesises the answer.
AI support for locks
Lockout-recovery and programming, guided by AI
From simple lockouts to complex master-key programming, end customers and field technicians follow guided procedures with audit logs.
< 10 min
Lockout resolution
~75%
Tickets resolved remotely
Out of the box
Compliance audit trail
The problem
- Lockouts cost time and damage trust
- Programming sequences vary per manufacturer
- Audit trails reconstructed manually
What changes with helpcode.ai
- Verified lockout-recovery procedures
- Programming flows for Salto, Dorma, Kaba and more
- Every intervention logged automatically
What you get
Programming sequences for major brands
Lockout-recovery procedures with verification
Audit log per intervention
On-site technician guidance with photos
Capabilities
Built on a modern AI stack
Every detail engineered for accuracy, speed and trust — with full control over your data.
02
Semantic reranker + citations
Hybrid retrieval with a reranker model. Every claim links back to the source document and the exact page.
03
Decision-tree generator
Troubleshooting trees are generated automatically from your knowledge base, then refined with real interactions.
04
Live handoff and tickets
Sessions can hand off to a human operator at any time, and auto-escalate to tickets when the AI is uncertain.
05
Continuous retraining
Feedback loop with star ratings, outcome labels and gap detection. Knowledge improves week after week.
06
Data connectors
Sync content from SharePoint, Google Drive, Confluence and Notion. Schedule, scope and credentials per source.
07
Webhooks and REST API
Every platform action is exposed via a versioned REST API and signed webhooks (X-Helpcode-Signature, replay-safe).
08
Embeddable widget + QR
Drop a script tag on any site or print a QR code on the device — a single line, full white-label support.
09
GDPR-ready
EU hosting, per-organisation data isolation, encryption at rest, data export and erasure flows out of the box.
Related use cases
HVAC
Diagnostics for chillers, boilers and ventilation. Schematic search across PDFs, voice-first for hands-busy work.
Heat pumps
Installation guidance, error code lookup, refrigerant safety procedures, compliance audit trails.
Facility management
Tenant incident reporting via chat, voice or QR, with auto-routing to your CMMS.
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