01
Multi-agent orchestrator
Inspired by how Claude Code works: a planner agent invokes specialised agents (search, data, tool, web) in parallel and synthesises the answer.
AI support for commercial washers and dryers
Self-service laundries that actually self-serve
When the kiosk freezes or the door interlock fails, your customer is stuck with wet clothes. helpcode.ai handles payment, door lock, drum imbalance, drain and dryer airflow issues, with no staff on site.
-50%
On-call dispatches
70%
Customer-resolved sessions
5+
Languages supported
The problem
- No staff on site = customer stuck with wet clothes
- Wrong-tech dispatch costs the second visit
- Refund disputes erode customer trust
What changes with helpcode.ai
- Customer unblocks the cycle themselves
- Tech dispatched only when truly needed
- Refund handled in-flow, no email back-and-forth
What you get
Payment terminal and refund flows
Door interlock, drain, drum-imbalance diagnostics
Dryer airflow, lint trap, vent diagnostics
Multi-language for diverse neighbourhoods
Capabilities
Built on a modern AI stack
Every detail engineered for accuracy, speed and trust — with full control over your data.
02
Semantic reranker + citations
Hybrid retrieval with a reranker model. Every claim links back to the source document and the exact page.
03
Decision-tree generator
Troubleshooting trees are generated automatically from your knowledge base, then refined with real interactions.
04
Live handoff and tickets
Sessions can hand off to a human operator at any time, and auto-escalate to tickets when the AI is uncertain.
05
Continuous retraining
Feedback loop with star ratings, outcome labels and gap detection. Knowledge improves week after week.
06
Data connectors
Sync content from SharePoint, Google Drive, Confluence and Notion. Schedule, scope and credentials per source.
07
Webhooks and REST API
Every platform action is exposed via a versioned REST API and signed webhooks (X-Helpcode-Signature, replay-safe).
08
Embeddable widget + QR
Drop a script tag on any site or print a QR code on the device — a single line, full white-label support.
09
GDPR-ready
EU hosting, per-organisation data isolation, encryption at rest, data export and erasure flows out of the box.
Related use cases
Power tools
Battery diagnostics, calibration walkthroughs, warranty + RMA flow integration.
Printers & copiers
90% of printer problems are trivial — paper jam, toner, network. Guided self-service avoids the IT ticket.
Commercial kitchen
Combi ovens, fryers, dishwashers. Voice-first for noisy kitchens, HACCP-aware.
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