01
Multi-agent orchestrator
Inspired by how Claude Code works: a planner agent invokes specialised agents (search, data, tool, web) in parallel and synthesises the answer.
AI support for CNC mills, lathes, machining centres
CNC alarms, decoded — get the spindle turning again
A 24/7 CNC shop cannot afford to wait for the OEM hotline to open. helpcode.ai reads the alarm, walks the operator through axis homing, spindle warmup, tool-change faults and ATC issues — for any brand.
60%
Alarms self-cleared
-35%
Mean time to repair
all majors
Controllers supported
The problem
- Single alarm can stall a 3-shift operation
- OEM hotlines are slow and brand-specific
- Operator turnover loses tribal knowledge
What changes with helpcode.ai
- Spindle back online in minutes
- OEM contacted only for genuine hardware faults
- Tribal knowledge preserved as the AI learns
What you get
Alarm-code lookup for Fanuc, Siemens, Heidenhain, Mazak, …
Axis, spindle, ATC, coolant and chip-conveyor diagnostics
G-code review for unexpected stops
Routes to OEM with full machine context
Capabilities
Built on a modern AI stack
Every detail engineered for accuracy, speed and trust — with full control over your data.
02
Semantic reranker + citations
Hybrid retrieval with a reranker model. Every claim links back to the source document and the exact page.
03
Decision-tree generator
Troubleshooting trees are generated automatically from your knowledge base, then refined with real interactions.
04
Live handoff and tickets
Sessions can hand off to a human operator at any time, and auto-escalate to tickets when the AI is uncertain.
05
Continuous retraining
Feedback loop with star ratings, outcome labels and gap detection. Knowledge improves week after week.
06
Data connectors
Sync content from SharePoint, Google Drive, Confluence and Notion. Schedule, scope and credentials per source.
07
Webhooks and REST API
Every platform action is exposed via a versioned REST API and signed webhooks (X-Helpcode-Signature, replay-safe).
08
Embeddable widget + QR
Drop a script tag on any site or print a QR code on the device — a single line, full white-label support.
09
GDPR-ready
EU hosting, per-organisation data isolation, encryption at rest, data export and erasure flows out of the box.
Related use cases
Power tools
Battery diagnostics, calibration walkthroughs, warranty + RMA flow integration.
Printers & copiers
90% of printer problems are trivial — paper jam, toner, network. Guided self-service avoids the IT ticket.
Commercial kitchen
Combi ovens, fryers, dishwashers. Voice-first for noisy kitchens, HACCP-aware.
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