01
Multi-agent orchestrator
Inspired by how Claude Code works: a planner agent invokes specialised agents (search, data, tool, web) in parallel and synthesises the answer.
AI support for CCTV, access control, intrusion
Cameras blind, doors locked, alarms screaming — fix them all
Security systems are unforgiving: a blind camera or stuck door is a real risk. helpcode.ai gets installers and end-users to working state fast, without exposing the system to wrong configurations.
50%
On-site visit deflection
-40%
Mean time to clear alarm
100%
Cyber-safe paths
The problem
- False alarms erode trust and consume guard time
- Reader/door faults take a guard out of rotation
- CCTV gaps mean evidence loss during incidents
What changes with helpcode.ai
- Operators clear alarms with guided playbooks
- Access faults solved by the on-shift facilities team
- CCTV gaps triaged remotely before site visit
What you get
CCTV: image, IR, network, recording diagnostics
Access control: reader, controller, schedule, lockdown
Intrusion: zones, sirens, communicator failures
Cyber-aware: never weakens the system to "fix" it
Capabilities
Built on a modern AI stack
Every detail engineered for accuracy, speed and trust — with full control over your data.
02
Semantic reranker + citations
Hybrid retrieval with a reranker model. Every claim links back to the source document and the exact page.
03
Decision-tree generator
Troubleshooting trees are generated automatically from your knowledge base, then refined with real interactions.
04
Live handoff and tickets
Sessions can hand off to a human operator at any time, and auto-escalate to tickets when the AI is uncertain.
05
Continuous retraining
Feedback loop with star ratings, outcome labels and gap detection. Knowledge improves week after week.
06
Data connectors
Sync content from SharePoint, Google Drive, Confluence and Notion. Schedule, scope and credentials per source.
07
Webhooks and REST API
Every platform action is exposed via a versioned REST API and signed webhooks (X-Helpcode-Signature, replay-safe).
08
Embeddable widget + QR
Drop a script tag on any site or print a QR code on the device — a single line, full white-label support.
09
GDPR-ready
EU hosting, per-organisation data isolation, encryption at rest, data export and erasure flows out of the box.
Related use cases
Power tools
Battery diagnostics, calibration walkthroughs, warranty + RMA flow integration.
Printers & copiers
90% of printer problems are trivial — paper jam, toner, network. Guided self-service avoids the IT ticket.
Commercial kitchen
Combi ovens, fryers, dishwashers. Voice-first for noisy kitchens, HACCP-aware.
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