01
Multi-agent orchestrator
Inspired by how Claude Code works: a planner agent invokes specialised agents (search, data, tool, web) in parallel and synthesises the answer.
AI support for sliding doors
Sensor calibration and motor diagnostics, simplified
Sensor calibration, motor diagnostics and fire-safety compliance walkthroughs — for installers and on-site facility teams.
~80%
Avoided callouts
100%
Compliance docs auto-generated
< 8 min
Avg. resolution time
The problem
- Sensors drift after dust or impact
- Fire-safety compliance documents created manually
- Service history scattered across vendors
What changes with helpcode.ai
- AI guides sensor recalibration step by step
- Compliance reports exported as PDF
- Centralised service history per door
What you get
Sensor calibration walkthroughs with photo verification
Motor diagnostics for major manufacturers
Fire-safety compliance flows
Service-history export for inspections
Capabilities
Built on a modern AI stack
Every detail engineered for accuracy, speed and trust — with full control over your data.
02
Semantic reranker + citations
Hybrid retrieval with a reranker model. Every claim links back to the source document and the exact page.
03
Decision-tree generator
Troubleshooting trees are generated automatically from your knowledge base, then refined with real interactions.
04
Live handoff and tickets
Sessions can hand off to a human operator at any time, and auto-escalate to tickets when the AI is uncertain.
05
Continuous retraining
Feedback loop with star ratings, outcome labels and gap detection. Knowledge improves week after week.
06
Data connectors
Sync content from SharePoint, Google Drive, Confluence and Notion. Schedule, scope and credentials per source.
07
Webhooks and REST API
Every platform action is exposed via a versioned REST API and signed webhooks (X-Helpcode-Signature, replay-safe).
08
Embeddable widget + QR
Drop a script tag on any site or print a QR code on the device — a single line, full white-label support.
09
GDPR-ready
EU hosting, per-organisation data isolation, encryption at rest, data export and erasure flows out of the box.
Related use cases
HVAC
Diagnostics for chillers, boilers and ventilation. Schematic search across PDFs, voice-first for hands-busy work.
Heat pumps
Installation guidance, error code lookup, refrigerant safety procedures, compliance audit trails.
Facility management
Tenant incident reporting via chat, voice or QR, with auto-routing to your CMMS.
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