01
Multi-agent orchestrator
Inspired by how Claude Code works: a planner agent invokes specialised agents (search, data, tool, web) in parallel and synthesises the answer.
AI support for vending and coffee machines
Stuck coin, jammed bill, no product — fixed by the next user
A vending machine that jams loses you margin every minute. Operators rely on incidental users to report. helpcode.ai turns the QR sticker on the machine into a 2-minute self-service flow.
-80%
Refund processing time
40%
On-site visit deflection
+25 pts
Customer satisfaction
The problem
- Lost product = lost margin per minute of downtime
- Refund handling is manual and slow
- Dispatch routes built on outdated machine state
What changes with helpcode.ai
- Customer self-refunds via the QR flow
- Field tech route built from real machine telemetry
- Refrigeration faults triaged before food spoils
What you get
Coin/bill jam, payment terminal, refund flows
Product dispense, stock-level and refrigeration faults
Telemetry-aware: pulls live machine state if connected
Generates a maintenance ticket with full context
Capabilities
Built on a modern AI stack
Every detail engineered for accuracy, speed and trust — with full control over your data.
02
Semantic reranker + citations
Hybrid retrieval with a reranker model. Every claim links back to the source document and the exact page.
03
Decision-tree generator
Troubleshooting trees are generated automatically from your knowledge base, then refined with real interactions.
04
Live handoff and tickets
Sessions can hand off to a human operator at any time, and auto-escalate to tickets when the AI is uncertain.
05
Continuous retraining
Feedback loop with star ratings, outcome labels and gap detection. Knowledge improves week after week.
06
Data connectors
Sync content from SharePoint, Google Drive, Confluence and Notion. Schedule, scope and credentials per source.
07
Webhooks and REST API
Every platform action is exposed via a versioned REST API and signed webhooks (X-Helpcode-Signature, replay-safe).
08
Embeddable widget + QR
Drop a script tag on any site or print a QR code on the device — a single line, full white-label support.
09
GDPR-ready
EU hosting, per-organisation data isolation, encryption at rest, data export and erasure flows out of the box.
Related use cases
Power tools
Battery diagnostics, calibration walkthroughs, warranty + RMA flow integration.
Printers & copiers
90% of printer problems are trivial — paper jam, toner, network. Guided self-service avoids the IT ticket.
Commercial kitchen
Combi ovens, fryers, dishwashers. Voice-first for noisy kitchens, HACCP-aware.
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