D · Data · DPA · deflection

Data residency

The physical location where customer data is stored and processed.

In one sentence

Data residency is the contractual and technical guarantee that customer data — at rest and in transit — stays within a defined geographic jurisdiction, typically driven by regulatory or sovereignty requirements.

When it matters

For EU buyers post-Schrems II, for public-sector deployments, and increasingly for enterprise procurement gates.

A real-world example

helpcode is hosted in Frankfurt (Germany). Sub-processors are EU-only by default; the public sub-processor list is updated on every change.

Curated by helpcode legal team · Last reviewed 2026-05-22