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EU AI Act

EU regulation classifying AI systems by risk and setting compliance duties per class.

In one sentence

The EU AI Act is the European Union’s 2024 regulation that classifies AI systems by risk level (unacceptable, high, limited, minimal) and imposes transparency, documentation and oversight duties on providers and deployers, with phased entry into force across 2026.

When it matters

For any AI product placed on the EU market, including a customer-support assistant — most fall in limited-risk and need transparency + documentation, not full conformity assessment.

A real-world example

helpcode publishes the AI Act system documentation pack for every deployment, and every AI reply discloses it was generated by AI (art. 50 transparency).

Curated by helpcode legal team · Last reviewed 2026-05-22