M · MCP · multi-tenant

Multi-tenant

Architecture where customers share infrastructure but stay isolated at the data layer.

In one sentence

Multi-tenant means multiple customers (tenants) share the same software infrastructure while their data, indexes and audit logs remain isolated from one another at the application and database layers.

When it matters

For SaaS economics, but watch the isolation guarantees: cross-tenant retrieval leakage in a RAG system is a regulatory incident.

A real-world example

helpcode is multi-tenant by design: each customer has its own vector index, document store and audit log; no shared training, no cross-tenant retrieval.

Curated by helpcode research team · Last reviewed 2026-05-22