Industry · AI support for appliances

Washing machines, ovens, dishwashers — solved at home

Q: How quickly can we go live for home appliances?

It depends. You can be live in minutes — upload a few PDFs and you already get meaningful value. Timelines extend only when you want to connect more of your infrastructure (CRM, ticketing, knowledge base, voice channel, SSO).

Q: How is data isolated between customers?

Per-tenant database + per-tenant retrieval scope. No training on customer data. DPA + sub-processor list public.

Q: Languages supported?

Eight by default — English, German, Italian, French, Spanish, Dutch, Polish, Portuguese. More on request.

Q: Can we integrate with our CRM / ticketing system?

Yes — bi-directional webhook to Salesforce, HubSpot, Zendesk, Freshdesk, Jira Service Management, Intercom, or any HTTP endpoint.

Guided fault isolation before a technician is dispatched. Customers identify the issue, follow a clear repair path, and book the technician with a populated ticket only when needed.

See a live demo Book a personal demo

Hosted in the EU GDPR

Three problems specific to this sector

Cryptic error codes per brand and model

Customers wait days for a simple repair visit

Field technicians arrive without context

Typical results — first 90 days

~50%

Avoided technician visits

4.6 / 5

Customer satisfaction (CSAT)

< 5 min

Avg. resolution time

Typical workflow

01 Upload. Manuals, schedules, brand documentation — indexed in minutes with chunking tuned for the vertical.

02 Tuning. Your reviewer validates the most-asked questions and the team tunes hybrid retrieval on the first-run false positives.

03 Deploy. Web widget, mobile or voice — whichever channel your customers already use. SSO to your CRM, CSV log export.

04 Iterate. Dashboard surfaces unanswered questions. Add a manual → indexed in 4-8 minutes → live.

Frequently asked questions

How quickly can we go live for home appliances?

It depends. You can be live in minutes — upload a few PDFs and you already get meaningful value. Timelines extend only when you want to connect more of your infrastructure (CRM, ticketing, knowledge base, voice channel, SSO).

How is data isolated between customers?

Per-tenant database + per-tenant retrieval scope. No training on customer data. DPA + sub-processor list public.

Languages supported?

Eight by default — English, German, Italian, French, Spanish, Dutch, Polish, Portuguese. More on request.

Can we integrate with our CRM / ticketing system?

Yes — bi-directional webhook to Salesforce, HubSpot, Zendesk, Freshdesk, Jira Service Management, Intercom, or any HTTP endpoint.

Concepts that matter here

Glossary

Hybrid retrieval

Semantic search + keyword search, combined and reranked. The helpcode default.

Glossary

Attribution

Tracking the source (document, paragraph) of an AI answer.

Glossary

Reranker

A secondary model that reorders retrieval results for relevance.

Related industries

Electrical appliances

Self-service troubleshooting with QR codes on each unit — from coffee machines to washing machines. Guides, error code resolution, spare parts identification.

Consumer electronics

Interactive setup wizards, multi-language by default, integrated with warranty + RMA flow.

Smart home

Pairing flows, network diagnostics, firmware updates and integration troubleshooting.