Industry · AI support for facility teams

A single channel for every tenant request

Q: How quickly can we go live for facility management?

It depends. You can be live in minutes — upload a few PDFs and you already get meaningful value. Timelines extend only when you want to connect more of your infrastructure (CRM, ticketing, knowledge base, voice channel, SSO).

Q: How is data isolated between customers?

Per-tenant database + per-tenant retrieval scope. No training on customer data. DPA + sub-processor list public.

Q: Languages supported?

Eight by default — English, German, Italian, French, Spanish, Dutch, Polish, Portuguese. More on request.

Q: Can we integrate with our CRM / ticketing system?

Yes — bi-directional webhook to Salesforce, HubSpot, Zendesk, Freshdesk, Jira Service Management, Intercom, or any HTTP endpoint.

Tenants and on-site staff report incidents through chat, voice or QR. Tickets are auto-routed to your CMMS with full context — including photos and tenant location.

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Three problems specific to this sector

Tenant calls fragmented across phone

Tenant calls fragmented across phone, email and apps

Photos lost in email threads

CMMS ticket fields filled manually by dispatchers

Typical results — first 90 days

< 60s

Tenant request triage

95%

Routing accuracy

~80%

Manual data entry saved

Typical workflow

01 Upload. Manuals, schedules, brand documentation — indexed in minutes with chunking tuned for the vertical.

02 Tuning. Your reviewer validates the most-asked questions and the team tunes hybrid retrieval on the first-run false positives.

03 Deploy. Web widget, mobile or voice — whichever channel your customers already use. SSO to your CRM, CSV log export.

04 Iterate. Dashboard surfaces unanswered questions. Add a manual → indexed in 4-8 minutes → live.

Frequently asked questions

How quickly can we go live for facility management?

It depends. You can be live in minutes — upload a few PDFs and you already get meaningful value. Timelines extend only when you want to connect more of your infrastructure (CRM, ticketing, knowledge base, voice channel, SSO).

How is data isolated between customers?

Per-tenant database + per-tenant retrieval scope. No training on customer data. DPA + sub-processor list public.

Languages supported?

Eight by default — English, German, Italian, French, Spanish, Dutch, Polish, Portuguese. More on request.

Can we integrate with our CRM / ticketing system?

Yes — bi-directional webhook to Salesforce, HubSpot, Zendesk, Freshdesk, Jira Service Management, Intercom, or any HTTP endpoint.

Concepts that matter here

Glossary

Hybrid retrieval

Semantic search + keyword search, combined and reranked. The helpcode default.

Glossary

Attribution

Tracking the source (document, paragraph) of an AI answer.

Glossary

Reranker

A secondary model that reorders retrieval results for relevance.

Related industries

HVAC systems

Diagnostics for chillers, boilers and ventilation. Schematic search across PDFs, voice-first for hands-busy work.

Heat pumps

Installation guidance, error code lookup, refrigerant safety procedures, compliance audit trails.

Locks and access systems

Programming sequences, lockout-recovery procedures and on-site technician guidance.